Customer Support Specialist with 11+ Years Experience

Skills

Experience

JON DUFFEY

+1-813-***-**** *********@*****.*** Tampa, FL 33624 Driver's License

Dedicated professional with extensive customer support experience and strong proficiency in Google Docs, Salesforce, and Microsoft Office. Demonstrated success in handling complex client inquiries, processing transactions, and ensuring customer satisfaction. Eager to leverage skills and experience to excel as a Customer Support Specialist, contributing to team success and enhancing client experiences.

• Google Docs • Salesforce

• Microsoft Outlook • Windows

• Slack • MS Windows proficient

Customer support - Customer support

experience (11-15 years)

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• Microsoft Word

• Microsoft Office • Remote work proficiency

Customer Service Representative

FREEDOM DEBT RELIEF, Phoenix, AZ

October 2022 - October 2025

Handled inbound calls to discuss debt settlement programs with members, resolving inquiries and troubleshooting issues to ensure client satisfaction

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• Processed payments accurately and efficiently, maintaining compliance with company policies Transferred calls and escalated issues as needed to appropriate departments, ensuring seamless customer experience

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• Worked remotely from Tampa, FL, demonstrating adaptability and strong time management skills Customer Service Representative

MORGAN STANLEY, Tampa, FL

May 2022 - June 2022

• Assisted customers with selling or trading shares, ensuring accurate and timely transactions Transferred calls to appropriate departments when unable to assist, maintaining high customer satisfaction

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Submitted cases for review when issues could not be resolved on the first call, ensuring thorough follow- up and resolution

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Customer Service Representative

METLIFE-TAMPA, Tampa, FL

September 2021 - January 2022

Began in the Individual annuities department before moving over to the Structured settlements team where I would perform daily tasks such as: updating addresses; bank information; send out letters to our

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Education

Certifications

Authorized To Work

annuitants for them to reach out to us and reissue payments when needed. Customer Care Representative

READY REFRESH BY NESTLE, Tampa, FL

June 2020 - September 2021

Answered customer calls which ranged anywhere from 30 to 40 a day, processed payments, updated delivery dates and placed orders for deliveries

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Researched why invoices were not being sent or if there were any inconsistencies on them that the customer had questions on

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• Upsold when opportunity was provided

Bachelor of Arts in International Studies

University of South Florida, FL

June 1997

• Driver's License

Authorized to work in the US for any employer

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