Customer service

Maria D. Macias

Milwaukee, WI 414-***-**** ***********@*****.***

PROFILE

- Customer/client oriented

- Highly organized & team oriented

- Quick to identify when a situation is escalating & talent for resolving

- Strive for service excellence, integrity, continuous improvement, and accountability

- Excellent communication, documentation, interpersonal, and problem-solving skills

- Bilingual (Spanish and English) – extensive amount of interpreting in health care and retail settings

- Work well independently or in a team setting

CAREER HISTORY

Walmart – Los Angeles, CA

Pharmacy Sales Associate

08/15/2021 – 02/27/2024

- Assisted customers with prescription orders and over-the-counter items

- Managed customer service inquiries, pharmacy scheduling, and front-desk operations

- Processed insurance claims and maintained accurate records in pharmacy systems

- Filed documentation and maintained patient confidentiality per HIPAA guidelines

- Handled high-volume phone lines and coordinated with healthcare providers

- Certified Spanish/English translator for pharmacy communications

- Provided administrative support including data entry, inventory tracking, and customer follow-ups

Sam’s Club – Milwaukee, WI

Optical Sales Associate

11/11/2015 – 08/07/2021

- Greeted customers and performed optical pre-screenings

- Scheduled appointments and maintained patient files using internal software systems

- Assisted with eyewear fitting, lens selection, and order processing

- Handled insurance verification and billing inquiries

- Certified Spanish/English translator for doctor-patient consultations

- Managed inventory, restocked supplies, and ensured a clean and organized work area

- Provided front-desk support including answering phones and processing payments Burger King – Milwaukee & Greenfield, WI

Shift Manager / Assistant Manager

09/2009 – 03/2015

- Supervised teams of 25+ employees

- Managed daily operations, schedules, and inventory

- Trained new and current staff in customer service and product rollouts

- Opened/closed the restaurant and ran daily sales reports

- Attended weekly and monthly leadership meetings

Walmart – Milwaukee, WI

Optical Sales Associate

08/2008 – 08/2009

- Pre-exam support and Spanish/English translation for doctor-patient visits

- Assisted with eyewear fitting, customer service, and scheduling

- Handled insurance processing and phone support

Old Wisconsin Sausage Company – Sheboygan, WI

Machine Operator

01/2005 – 07/2007

- Operated meat processing machinery

- Worked production line and supported packaging department EDUCATION and TECHNICAL EXPERIENCE

- South Division Senior High – High School Diploma, Milwaukee, WI, June 1992 References available upon request

Contact this candidate