Entry-Level Medical Billing and Coding Specialist Candidate
Resume:
Cheryl Boyd
**** ****** *** ******, ** *****-**17 937-***-**** ************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with retail, sales, and financial experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Academic Honors Recognition / Honor Roll.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Strong organizational and time management skills with ability to establish priorities to meet timelines.
Attention to detail needed to maintain high levels of accuracy.
Able to make decisions based on facts and experience and implement course of action.
Microsoft Office Applications – Word, Excel, and PowerPoint.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing
CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology
Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025
Introduced to the following concepts:
Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.
Electronic health records systems and healthcare claims preparation and submission processes.
Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.
Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.
HIPAA rules and regulations related to patient information privacy and security.
WORK EXPERIENCE
Startek- Remote 12/2024 – 01/2026
Patient Care Advocate
Reviewing and updating patient demographics and medical history.
Reviewing order contents and completing clinical assessments.
Instructing the patient of their financial responsibility and collecting payment method.
Scheduling delivery to the patient’s home or physician office.
Determining whether the patient would like a clinical consultation with a pharmacist to provide additional information about how to properly use or store their medications and answer questions.
Help reassure our patients and provide process guidance as the patient gets used to using a specialty pharmacy.
Meijer – Dayton, OH 06/2024 – 09/2024
Cashier / Customer Service – Retail
Served as direct point of contact and delivered excellent customer service with a positive attitude.
Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and maintained a clean and organized work area.
Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.
Walmart – Cincinnati, OH 03/2023 – 05/2023
Retail Sales Associate / Customer Service
Assisted customers with merchandise selection, answered product questions, and supported final checkout processes.
Provided courteous customer service and maintained store presentation standards.
Worked in a positive, respectful, and team-oriented manner and interacted with diverse customers and staff.
Benihana – Cincinnati, OH 08/2022 – 12/2022
Sushi Chef
Prepared and cooked menu items that required short preparation time in fast-paced kitchen environment.
Maintained inventory, restocked supplies, rotated food, and ensured accurate labeling and safety compliance.
Cleaned and sanitized equipment, counters, and work areas according to health guidelines.
US Bank – Cincinnati, OH 04/2021 – 06/2021
Tax Preparer / Customer Service – Seasonal
Assisted customers with tax-related inquiries and documentation in a seasonal support role.
Demonstrated accuracy, confidentiality, and time-sensitive processing of customer information.
Interviewed client to obtain additional information on taxable income and deductible expenses and allowances.
ADDITIONAL EXPERIENCE
Previous experience includes retail, warehouse, and customer service roles in fast-paced environments (2017-2021), including positions in mail handling, merchandising, food service, and front-line customer interaction. Provided support in stocking, product rotation, customer assistance, cash handling, and maintaining safety and cleanliness standards.
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