Residential Behavioral Support Specialist resume summary title

Melanie Guthrie

Athens, TX ***** • 903-***-**** • ******************@*****.***

Professional Summary

Self-motivated, detail-oriented, goal-driven, with strong customer service experience. Specific skills include, knowledge of Microsoft programs, time-management and excellent written/verbal communication.

Work History

Residential Trainer, 07/2025 to 11/2025

Andrews Center – Tyler, TX

• Support individuals with intellectual disabilities in our 24-hour residential programs.

• Assist with daily routines, lead activities, provide behavioral support, and help clients thrive. Behavioral Support Specialist QMHP, 09/2023 to 04/2025 Arrow Child and Family Ministries – Tyler, TX

• Conduct regularly scheduled client visits in the home and community.

• Provide trauma informed services to all clients and families.

• Provide support services in accordance with the client's Individualized Treatment Plan.

• Provide services in accordance with program specified curriculums. Document the provision of all services in Arrow's electronic client record and in accordance with Arrow and payor standards.

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Document services provided with the understanding that all clinical notations are considered legal documents and can be used in a court of law. All documentation should be true and accurate and under no circumstance falsified in any manner.

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• Participate in ongoing trainings and supervisions.

• Provide crisis intervention to family 24/7 as needed.

• Participate in an on-call rotation with other team members as indicated by program. Maintain a manageable caseload to ensure outcomes and practice requirements are met while taking into consideration the level of care of clients served.

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• Completes and maintains CANS certification.

May be required to drive ACFM vehicles, be insurable with our auto insurance provider, and complete Arrow's vehicle training.

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• Perform all duties within contract, state and federal regulations, Arrow policy, and COA standards. FBSS Caseworker III, 05/2019 to 02/2023

Department of Family and Protective Services – Athens, TX

• Offered assistance to families in need

• Documented all contacts

• Specific Deadlines to meet per state requirements

• Accessed child safety

• Made crucial decisions in a moments time

• Attention to detail required

Document Specialist, 07/2017 to 05/2019

Document Solutions – Athens, TX

• Corrected errors in the specific program for Xerox

• Attention to detail required

• Helped customers daily with Xerox machines

• Maintained the Xerox program and made sure it worked properly

• Fixed machines that were not connecting to our network HR and Accounting Administrator, 09/2016 to 07/2017 Servpro of Mesquite – Forney, TX

• Maintain accurate records in Quickbooks

• Create financial reports and perform analysis

• Complete accounts payable and receivable activities

• Prepare and maintain cash management reports

• Coordinate and administer payroll

• Provide HR Administrative support

• Complete and document HR compliance

Executive Administrative Assistant, 12/2009 to 08/2015 DeBerry Funeral Directors – Denton, TX

• Worked with Quickbooks to post payments and send out statements

• Wrote/published obituaries for families in newspapers

• Responsible for taking payment and writing receipts

• Created and maintained relationships with families and surrounding businesses

• Responsible for starting and completing death certificates with the state

• Answered phone calls and directed them appropriately

• Performed duties involving record filing and retrieval and assisting with the filing of documents

• Made bank deposits on a daily basis

Education

Bachelor of Business Administration: Finance, 01/2009 Texas Woman's University - Denton, TX

Associates: Business Administration, 01/2006

Navarro College - Corsicana, TX

Skills

• Knowledge of Microsoft programs • Time-management

• Excellent written/verbal communication

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