Seasoned Mystery Shopper - Customer Experience Analyst
Resume:
******************@*****.*** Goderich, N*A *H*
SUMMARY
Resourceful and customer-focused professional with extensive experience in youth engagement, event coordination, and direct service roles. Proven ability to manage logistics for large groups, train volunteers, and provide excellent customer service. Possesses strong organizational and observational skills, along with a dedication to assisting customers with efficiency and care. Eager to leverage diverse background in a Self Checkout Attendant role to ensure a positive and smooth customer experience. WORK EXPERIENCE
Early Childhood Educator / Educational Assistant
Avon Maitland District School Board • Seaforth ON
04/2019 – Present
Fulfilled diverse educational roles within elementary and secondary school settings, including Designated Early Childhood Educator and Educational Assistant capacities. Undertook extended contract assignments at educational institutions such as Hullett Central and Central Huron Secondary.
Early Childhood Educator
Clinton Cooperative Childcare Centre • Clinton ON
10/2021 – Present
Delivered adaptable support throughout the afterschool program, encompassing the development and implementation of both one-on-one and full group activities for up to 45 students. Youth Counsellor / Supervisor
Celebrity Cruises • Miami FL
12/2006 – 10/2011
Orchestrated youth programs for groups ranging up to 500 children and adolescents (ages 2-17), conceptualizing engaging activities and managing program logistics across a fleet of 19 cruise ships. Mascot Coordinator
Vancouver 2010 Olympic & Paralympic Winter Games Organizing Committee • Vancouver BC
01/2008 – 02/2010
Spearheaded over 1,500 mascot-related events globally, managing all logistical aspects, performances, and ensuring meticulous costume upkeep.
Cultivated a team of over 40 volunteers and engaged more than 1,000 individuals worldwide through effective leadership and outreach initiatives.
Volunteer Coordinator
Goderich Children’s Festival • Goderich ON
04/2012 – 07/2019
Sarah Campbell
Self Checkout Attendant
Drove community engagement by recruiting, scheduling, and directing over 30 volunteers, fostering communication with local businesses and coordinating social media presence. Owner / Operator
Miga’s Balloons + More • Goderich ON
05/2012 – 10/2016
Directed a costume and party retail business, cultivating robust business management acumen and advanced customer service expertise.
EDUCATION
Bachelor of Psychology
University of Windsor • Windsor
2025 – Present
Currently enrolled and pursuing degree, commencing Fall 2025. Certified Clinical Sexologist
Sex Coach U • Los Angeles
2021 – 2023
Completed certification utilizing the Master’s level, holistic MEBES model approach. Dean’s Honour Roll Diploma - Early Childhood Education Fanshawe College • London
2018 – 2019
Achieved Dean’s Honour Roll distinction.
Program focused on early childhood development for ages 0-12, including comprehensive full-time practical placements.
President’s Honour Roll Diploma - Tourism & Travel Fanshawe College • London
1999 – 2001
Earned President’s Honour Roll status.
Acquired extensive global travel knowledge and practical experience. SKILLS
LANGUAGES
Microsoft Office Suite CORELDRAW 14 Google Suite Docs Slides Classroom Mac PC Social Media Marketing QuickBooks Internet Interfaces Microsoft Publisher Photo Editing Youth engagement Event coordination Holistic sex education Child-centered programming Managing large-scale events Leading teams Bilingual Communication Leadership Teamwork Customer service Transaction Processing Customer Education Loss Prevention Organization Observation Responsibility Sales Promotion Technical Troubleshooting Retail Industry Knowledge English Proficient French Bilingual
CERTIFICATES
First Aid CPR / C
Canadian Red Cross
Mental Health First Aid
Psychological First Aid
Canadian Red Cross
Children, Infants, and Adolescents Mental Health Certificate Child Care and the Early Years Act Certification
Kids Have Stress Too
High Five Training
Circle of Security for Educators
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