Customer Service & Training Specialist

Vera Nichols

****Cau'lfield Dr, Elk Grove, CA,***58

Phone: 916 ffiO O402 E-Mail: ******@***********.*** OBJECTIVE:

To obtain a position using my experience in customer service and training and team building and process improvement to the develpement of corporations objective SUMMARY OF QUALIFICATIONS:

Twenty years of experience in customer service. Multifaceted professionaf skilled at collaborating to determine appropriate skills sets. Organized with strong time management abilities and excellent written and verbal communication skills. Career accomplishments include

. Seasoned in conflict resolution

. Dependable and reliable

. Detailed -oriented

. Time management

. Flexible schedule

. Cash handling accuracy

PROFESSIONAL EXPERIENCE:

KAISER PERMANENTE, SACRAMENTO, CA

Cashier Customer Service 2OO8 - 2017

. Maintained adequate cash supply in cash station

. Clerical office duties and up to date reports

. Maintained various systems in Kaiser Network

. Excellent customer service skills

. Telephone etiquette

SBC/ AT&T, Sacramento, CA 1978 - 2003

. Staff Associate

. Dispatched to the field in a timely manner

. Worked under strict deadlines and responded to service request

. CoOrdinated repair meets with customer and specialized technicians

. Customer Service call center handling incoming calls adhering to customer needs in repair EDUCATION:

High School Diploma - Madera High School

Madera, CA

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