Experienced Customer Service & Operations Specialist

HANNAH H. MAGSINO

**** **. ****** ****** *** Subd. Rosario Pasig

Personal Number: 099*-***-****

Viber and WhatsApp: 095*-***-****

***************@*****.***

OBJECTIVE

To obtain a position in your company where I can apply my knowledge and experiences, contribute creativity and hard work toward the success of the organization, and continuously enhance my career while learning new skills. HIGHLIGHTS

• Computer Literate

• Knowledge about POS and registering systems

• Excellent Phone Etiquette

• Ability to manage staff

• Attention to detail

• Food and Beverage Control System

EXPERIENCE

COGNIZANT (November 21, 2022 – Present)

Senior Process Executive – Retail Account

• Responsible for creating service requests for 7/11, Starbucks, Alliance, and other clients.

• Coordinated with service providers regarding request acceptance and completion details for payment processing.

• Assisted clients with equipment-related concerns.

• Supported service providers with check-in/check-out concerns for jobs and service requests.

• Handled offline tasks and action-required notes from clients and service providers. CONCENTRIX (July 26, 2021 – October 17, 2022)

Advisor I / Subject Matter Expert – Food Delivery Account (Project Wheelz)

• Answered questions about company products and services.

• Handled customer complaints through social media platforms.

• Assisted agents with knowledge base concerns.

• Managed admin tasks, attendance updates, and calibrations. TELEPERFORMANCE (September 14, 2020 – March 27, 2021) Customer Service Representative – Healthcare Account

• Handled member inquiries regarding plans and prescriptions.

• Guided customers through website enrollment processes. BESTOPTIONS ASSISTANCE INC. (October 16, 2019 – May 8, 2020) Restaurant Coordinator

• Tracked employee attendance and concerns.

• Explained company and government benefits.

• Conducted restaurant visits and served IR notices when needed. JOLLIBEE FOODS CORP. (December 26, 2017 – August 26, 2018) Cashier / Service Crew

• Provided quality customer service.

• Managed transactions using cash registers.

• Tracked transactions and reported discrepancies. EDUCATION

Bachelor of Science in Hospitality Management

Polytechnic University of the Philippines (2014–2019) On-the-Job Trainings:

• Sofitel Philippine Plaza Manila – Hotel Practicum (600 hrs)

• Somerset Millennium Hotel Makati – Restaurant Practicum (300 hrs) REFERENCES

Available upon request.

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