Experienced Virtual Call Center Candidate with Hospitality Leadership

A M A AM N D A M A Y S

C O N T A C T

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*************@*****.***

**** ********* **** ******

Cove NC 27052

FORSYTH TECH

Customer service management

****-****

2008

FORSYTH TECH

GED with Honors

E D U C A T I O N

S K I L L S

Operations Management

Compliance and Safety

Strategic Planning

Conflict Resolution

Service Recovery

CRM Systems

Quality Assurance

P R O F I L E S U MMARY

Adaptable Hospitality Professional with 15 years of experience in guest relations and team leadership. Recognized for a "lead-by-example" management style and the ability to thrive in fast-paced, ever-changing environments. Dedicated to operational precision, staff development, and delivering a world-class guest experience.

WORK E X P E R I E N C E

Cagney's Kitchen 2023-2025

FOH Manager/Server

2019-2023

Waldos Wings

Assistant Manager/Server

2024 - 2025

Open and close the restaurant

Hire, train and mentor new staff members

Schedule shifts and assign table sections to waitstaff Resolve customer questions and complaints professionally Conduct payroll activities accurately and on time

Ensure the restaurant follows health and safety regulations Place orders for ingredients, utensils and equipment as stock is depleted or damaged

Source better deals on resources and equipment as needed Record all income and expenses, make sure cash registers are Opened the restaurant daily prompt and prepared for DVR day. Assign sections and side work to servers.

Count tills to ensure accuracy before assigning to a cashier. Count Petty cash and calculate receipts to ensure correct amount . Resolve any customer complains or issues.

Run end of shift reports and compare them with cash on hand to ensure accuracy.

COLLECT SERVER CASH OUTS AND CHECK SIDE WORK

ASSIGNMENTS.

Address staffing issues through out the day as shortages arose.

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