Healthcare Operations Leader with Care Expertise

DASHUNNA MOORE

********.*****@*****.*** 707-***-**** Sacramento, California 95835

PROFESSIONAL SUMMARY

Dynamic healthcare professional with extensive experience in patient care operations. Skilled in decision-making and healthcare software proficiency, fostering collaboration among teams to achieve optimal patient outcomes. Committed to mentoring staff and promoting quality service delivery.

SKILLS

Patient care coordination

Effective communication

Reporting and documentation

Attention to detail

Decision-making

Therapeutic patient care

Healthcare software proficiency

Medical office administration

Audit preparation

Organizing staff schedules

Time management

Site monitoring

WORK HISTORY

Nov 2025 - Current

Resident Care Director

Regency Place Senior Living - Sacramento, CA

Directed resident care operations, ensuring compliance with regulatory standards and best practices.

Developed and implemented personalized care plans to enhance resident well-being and satisfaction.

Led interdisciplinary team meetings, fostering collaboration among healthcare professionals for optimal patient outcomes.

Mentored staff in care delivery techniques, promoting professional growth and improving service quality.

Jan 2022 - Dec 2024

Provider Relations Specialist

Elevance Anthem - Sacramento, CA

Fostered strong relationships with key providers by coordinating partnership meetings.

Developed and prepared for monthly provider meetings and trainings to educate on new workflows.

Collaborated with internal departments to resolve provider disputes in a timely manner.

Coordinated training sessions for providers, ensuring proper understanding of policies and procedures.

Aug 2018 - Jan 2022

Health and Wellness Director

Prairie City Landing - Folsom, CA

Conducted health assessments for seniors and developed comprehensive health education materials.

Oversaw ongoing professional development opportunities for staff members to stay current on industry trends.

Promoted a culture of wellness within the organization, leading workshops on stress reduction and nutrition.

Collaborated with interdisciplinary teams to develop holistic treatment plans for patients with complex medical issues.

Jul 2011 - Jul 2018

Assistant Program Manger/Clinic LVN

Wellpath - Fairfield, CA

Promoted a safe environment by adhering to institutional policies regarding contraband control.

Educated inmates about health conditions and self-care routines to improve disease management.

Collaborated with interdisciplinary team members to develop individualized care plans for each inmate.

Delivered compassionate nursing care while maintaining professional boundaries and ethical standards.

Nov 2002 - Jun 2016

Staffing and Scheduling Specialist/ Resource Nurse

NorthBay Medical Center - Vacaville, CA

Increased schedule adherence through consistent monitoring and real-time adjustments.

Maintained accurate records of employee attendance and time-off requests for efficient tracking.

Reduced overtime costs through effective workload distribution and proactive schedule adjustments.

Streamlined communication between departments as a liaison for scheduling-related inquiries.

EDUCATION

May 1997

Bachelor of Science: Kinesiology

Jarvis. Christian University Hawkins, TX

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