Administrative Assistant with Data & Scheduling Expertise
Resume:
Sherie Silvis
**** ** ***** **., *********, OR 97123 – 971-***-**** (C),
503-***-**** (H)
******.******@*****.***
Career Overview
Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.
Highly organized and meticulous Administrative Assistant with experience in corporate office setting.
Skill Highlights
●
Report development
●
Administrative support
●
Meet deadline
●Critical thinking
●Meets/exceeds goals
●Self-starter
●Attention to detail
●Microsoft Office skills – Word, Excel, Access, Power Point, Outlook
●Spreadsheet development
●Filing and data archiving
● Problem resolution
●Quality assurance
Core Accomplishments
Scheduling
●Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Research:
●Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
●Demonstrated proficiencies in telephone, e-mail, and fax and front-desk reception within high-volume environment.
File Management
●Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
Administration
●Answered multiple phone lines, transferred calls to corresponding departments. Monthly Reporting
●Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
●Administration
●Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
●Payroll Assistance
●Assisted with payroll preparation and entered data into cumulative payroll document.
●Human Resources
●Recorded and filed employee benefit, salary and annual evaluation information.
Professional Experience
Willamette HVAC April 2017 to Current
Service Billing Clerk, AP, PR/Service Writer – 2017
Perform general administrative office work including daily filing.
Process daily A/P and mail, process employee bi-weekly payroll, distribute daily mail.
Process all daily service billing.
Quote repairs for additional work, generate service calls, order parts.
Assist dispatch with scheduling techs to jobsites.
Debrief techs when work complete.
Software, Field Services, Jonas, Quickbooks, Microsoft Office
Frontier Communications May 2010 to April 2017
Analytical Assistant - 2010 – 2015
Dispatch Associate – 2015 - 2017
Perform general administrative office work including daily filing.
Process monthly vendor statements and mail, track accounts payable, process employee bi-weekly payroll distribute daily mail.
Managed daily office operations and maintenance of equipment. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Processed accounts payable. Order technician badges, phones and air cards. Track technician sales for local managers to guarantee participation standard. Proficient in the following Frontier programs, M6, CATS, PATS, Infinnium, Varasett, Viryanet.
Ability to perform dispatch functions in appropriate database system/application.
Ability to understand the dispatch process.
Ability to recognize when to manually intervene in the dispatch process decisions.
Ability Interact with work force to coordinate and disseminate information to complete job assignments.
Ability to interact with other departments to attain Company service objectives. Possesses good judgment and am able to make decisions. Ability to learn new skills and procedures.
Ability to work under pressure, handle stress and follow directions and work in team environment.
Supports and participates in promotion of Company products.
Utilizes current information based systems/applications and databases.
Skills and Qualifications:
Typing and keyboard skills required
Effective verbal and written communication.
Have a well-modulated voice and good enunciation.
Ability to work shifts, days, nights, evenings and work overtime and emergency call outs.
PC literacy in windows based applications.
Robinson Construction Co. February 2006 to January 2010
Dispatch/Administrative Assistant
●Perform general administrative office work including daily filing.
●Process monthly customer statements and mail, deposit customer payments and track accounts receivable, process employee bi-weekly payroll, handle company tax payments, distribute daily mail.
Processed accounts receivable and accounts payable. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Collaborated with Human Resource department to ensure efficient office environment
●Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Processed accounts receivable and accounts payable. Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Standardized department filing system so secretarial staff could easily locate information in any filing center. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Scheduled manpower and equipment to specific jobsites.
Trane Oregon July 2000 to February 2006
Dispatch/Administrative Assistant
Portland, Oregon
●Perform general administrative office work including daily filing.
●Answer phones and perform general reception duties including setting up meetings and ordering meals etc.
●Process bi-weekly payroll, dispatch HVAC service technicians and co-ordinate installs and repair. Scheduled Service Technicians, materials and equipment to specific jobsites in a timely efficient manner. Order parts and accessories, process warranty claims.
●Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Processed accounts receivable and accounts payable. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.
Education
Hillsboro High School
1978
Hillsboro, Oregon, USA
Graduated
Professional References:
Nisha Carlson
Frontier Communications
Randy Robinson
Robinson Construction Co.
Jan Baker-Carlson
Baker Rock
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