Certified Clinical Medical Assistant (CCMA) with Front-Office
Resume:
CONTACT
Fort Worth Texas
*************@*****.***
My Work Preferences
SUMMARY
Certified Clinical Medical
Assistant (CCMA) with
comprehensive experience in
healthcare operations,
specializing in patient
communication, scheduling, and
documentation. Proven track
record in improving office
efficiency through electronic
health record systems and
ensuring HIPAA compliance.
Strong multitasking abilities and
skilled communicator, adept at
building relationships with
patients and healthcare teams.
SKILLS
• Remote Team Collaboration
Problem Resolution & Patient
Advocacy
•
Data Entry & Record
Management
•
Medical Office Workflow
Coordination
•
Customer Service & Patient
Communication
•
• Insurance Verification Support
Telehealth & Remote Patient
Support
•
Patient Intake &
Documentation
•
HIPAA Compliance &
Confidentiality
•
Electronic Health Records
(EHR)
•
Hannah Ajayi
EXPERIENCE
March 2025 - April 2026
Medical Administrative Assistant Covenant Women's Health Arlington, TX
November 2019 - December 2024
Customer Service Representative Amazon Coppell, Texas May 2018 - October 2019
Mail Sorter United States Postal Service (USPS) Grapevine, TX Streamlined patient intake processes and documentation for improved daily operations.
•
Manage appointment scheduling and patient communications, reducing scheduling conflicts and improving clinic flow
•
Maintain and update electronic health records (EHR) with a high level of accuracy and attention to detail
•
Ensured adherence to HIPAA regulations while managing sensitive patient information.
•
Collaborated with healthcare providers to enhance clinic workflow and patient satisfaction.
•
Support insurance verification and patient check-in processes to minimize delays and improve service delivery
•
Identify and resolve patient concerns promptly, contributing to higher patient satisfaction and retention
•
Facilitated effective communication between medical staff and patients.
•
Compiled and organized medical charts and documents for daily patients visits.
•
Handled high-volume inquiries while maintaining professionalism and strong service quality
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Resolved account, order, and billing issues through effective problem-solving
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• Documented customer interactions accurately in internal systems Built positive relationships through clear communication and timely support
•
Maintained performance metrics in a fast-paced, technology- driven environment
•
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
•
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
•
Maintained accuracy and organization when processing sensitive mail and documentation
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• Operated systems and followed strict procedural guidelines Patient Scheduling &
Appointment Coordination
•
Medical Administrative
Support
•
January 2015 - January 2017
Public Health Care Services Community Health Support Johannesburg, AR
Collaborated with team members to support efficient daily operations
•
• Inspected mail for damage and reported issues to supervisors. Maintained organized workstations for effective workflow management.
•
Sorted incoming mail for distribution to staff, departments and external customers.
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• Assisted with community health education and outreach initiatives Supported underserved populations through health awareness programs
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• Helped monitor and report community health concerns Contributed innovative ideas and solutions to enhance team performance and outcomes.
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Approached customers and engaged in conversation through use of effective interpersonal and people skills.
•
EDUCATION AND TRAINING
May 2005 - July 2009
Associate of Science Computer And Information Sciences Obafemi Awolowo University, Osogbo, Osun
January 2015 - February 2017
National Certificate Community Health
Mpilo Royal College of Health Education, Johannesburg, AR CERTIFICATIONS
Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA)
•
• Clinical Skills Institute — Medical Assistant Program Graduate HEALTHCARE COMMUNITY
EXPERIENCE
Community Health Support, Public Health Care Services, 01/01/15 - 12/31/16 Assisted with community health education and outreach initiatives, supported underserved populations through health awareness programs, and helped monitor and report community health concerns
Contact this candidate