Customer Service & Administrative Specialist Resume Title
Resume:
Sheila Kargel
Minneapolis, MN *****
************@*****.***
Professional Summary
Sheila Kargel
*** *** **. ** *** 403 Minneapolis, MN 55414 ************@*****.*** 612-***-**** SUMMARY
Administrative assistant with over 28 years of dedicated experience at Allina Hospital, renowned for implementing innovative solutions that enhanced operational efficiency by 30%. Possesses a robust skill set including organization, teamwork, and exceptional communication. This, coupled with a detail- oriented approach, were strengths in the implementation of operational data in Allina Heart Hospital. A proven problem solver, eager to leverage analytical abilities in industry specific software and a supportive nature in new environments, continuing to streamline processes and elevate customer service standards. EMPLOYMENT
Self Employed
October 2022 to Present Artist - Minneapolis, MN
• Creating and marketing one of a kind recycled art. Administrative Assistant
January 1994 to August 2022 Allina Health - Minneapolis, MN Administrative assistant, Allina hospital, Minneapolis
• Managed administrative tasks for Allina Hospital, ensuring smooth operations.
• Implemented innovative solutions to streamline work processes, enhancing efficiency by 30%.
• Leveraged analytical skills to handle complex scheduling and coordination tasks.
• Resolved administrative issues, contributing to a 20% reduction in operational delays.
• Significantly improved patient satisfaction through supportive and detail-oriented service.
• Eager to learn and thrive, ensuring punctuality and strong work ethics in every task. Work Experience
Food sampling
Advantage Solutions-Minneapolis, MN
February 2023 to Present
Task is to gather all the items or food demonstrating & set out samples for people to taste. Customer Service Representative
Allina Health-Minneapolis, MN
January 2002 to August 2022
1. Answered many phone calls & directed them to appropriate area to be solved. Registered patients, greets patients as the ey came into the facility.
HIM Specialist
Allina Health-Minneapolis, MN
February 1993 to August 2022
Managed a medical records dept and while doing that assisted the therapy assistants with making sure they had all their paperwork for the clients & triage phones. Did 10 years placing patient records into their charts with accuracy from home.
Education
Some college in Psychology
Minneapolis Community and Technical College - Minneapolis, MN January 1991 to January 1993
Skills
• Microsoft Office
• Computer skills
• Account reconciliation
• Data entry
• Insurance verification
• Medical coding
• Typing
• Administrative Experience
• Microsoft Outlook
• Epic
• Microsoft Excel
• Insurance Verification
• Organizational skills
• Medical Records
• Customer service
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