Customer Care Representative with Debt Resolution Expertise
Resume:
MARK PALMER
Contact
***********@*****.***
Davenport, USA 33896
Professional Summary
Skilled in data entry, issue resolution, and client communication with a strong background in supporting and educating clients in complex situations. Proven ability to manage calls efficiently while maintaining high customer satisfaction. Seeking to leverage expertise as a Customer Care Representative to enhance client experiences and contribute to a dynamic team.
Skills
●Data entry
●Resolving issues
●Answering questions
●Communicating with clients
●Interpersonal skills
●Quality assurance
●
Experience
CALL CENTER REPRESENTATIVE
OBJECTWIN TECHNOLOGY INC
Nov 2025 - May 2026
●Handled clients' questions with thoroughness and an eye toward informing, so the client would know what was coming, and helped avoid unnecessary call-backs.
●Consistently produced excellent call evaluation scores while maintaining the company script.
●Often described by Clients as “professional” and “helpful.”
●Showed proficiency in Single Source Processing, Zoom, Microsoft Teams, Salesforce, and OneNote.
●Temp/Sedgwick
CALL CENTER REPRESENTATIVE
SGS CONSULTING — Duluth, Georgia
Oct 2024 - Aug 2025
●Managed complex calls, ensuring homeowners had proper insurance protection for their homes and mortgages.
●Educated clients concerning the complexities of mortgage insurance, FEMA regulations, and trends in the home insurance market.
●Voluntarily aided in training new hires in difficult calls.
●Temp/Assurant (Hire) – Duluth, Georgia
CALL CENTER REPRESENTATIVE
BEYOND FINANCE — Chicago, Illinois
Apr 2024 - Aug 2024
●Informed customers concerning their finances, debt, and status within the program.
●Calculated payoffs, moved fees, and added/dropped tradelines to aid clients in their debt resolution journey.
●Articulated debt resolution for the client and made clear why we were the best option in their search to become debt-free.
●Five Lakes Law Group – Chicago, Illinois
CALL CENTER REPRESENTATIVE
SEARCH SOLUTIONS STAFFING — Manchester, Vermont
Mar 2021 - Dec 2023
●Able to research and manage complicated calls to provide comprehensive service to customers and assist upper management.
●Expertly handled complex orders, suggested sales increases, and dealt with payment clarification with empathy and a professional demeanor.
●Handled up to 50 calls a day in peak periods.
●Temp to hire/The Orvis Company Inc. – Manchester, Vermont
CALL CENTER REPRESENTATIVE
KAVALIRO STAFFING — Kissimmee, Florida
Sep 2020 - Nov 2020
●Used analytical and deductive skills to inform customers concerning existing or developing problems on their properties.
●Expertly dealt with 3-way calls involving interpreters with an emphasis on call flow.
●Handled challenging calls with an understanding tone and problem-solving expertise.
●Temp/Toho Water – Kissimmee, Florida
CALL CENTER REPRESENTATIVE
BED BATH AND BEYOND — Ocoee, Florida
Apr 2018 - Aug 2020
●Followed conversational script while maintaining high customer satisfaction.
●Consistently described as “professional and efficient” in customer feedback.
●Showed to be completely comfortable working with others in a team environment.
●Promoted within the first year of employment.
●Ocoee, Florida
Education
B.S. IN MARKETING
FLORIDA STATE UNIVERSITY — Florida
References
References available upon request
CUSTOMER CARE REPRESENTATIVE
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