Account Management & Paralegal Professional with 20+ Years Experience

Kellee Ann Reddy

***********@*****.***

508-***-****

Professional Summary

Detail-oriented professional with 20+ years of experience in account management, customer service, and legal administration. Skilled in Microsoft Office, account processing, and client communication. Recognized for strong attention to detail, technical proficiency, and the ability to efficiently handle account changes and client inquiries in fast-paced environments.

Work Experience

Brockton Housing Authority, Brockton, MA May 2023 - Present Customer Account Manager

• Manage account records, process rent collections, and enforce payment arrangements for tenants receiving public housing assistance.

• Continuously perform data entry to update customer account records to accurately reflect any changes to the accounts.

• Scan in all required records needed for change of address, lease updates, etc.

• Provide daily customer service to tenants, addressing account changes, housing issues, and account updates in person, by phone, and via email.

• Attend Housing Court dates for tenant violations and support account closure and transition processes.

• Maintain accurate documentation and ensured compliance with financial and administrative procedures.

Law Office of Christopher Maccaferri, Plymouth, MA July 2003 - April 2023 Sr. Paralegal

• Drafted and reviewed documents for home purchases and refinances, ensuring accuracy and timely processing for clients.

• Collaborated with lenders and clients to verify account information and resolve discrepancies related to account changes.

• Assisted clients with bank requirements, forms, and account setup, providing excellent customer service and attention to detail.

Skills

Data entry, Account processing, Customer service, Attention to detail, Microsoft Office Certifications

Certified Notary Public

Paralegal Certificate