Senior Tax Specialist and Revenue Auditor

CHANDRA GIBSON

**** **** **** ***** · Atlanta, Georgia 30349

Phone: 407-***-**** · ********.******@*****.***

Experience

May 2022 – Present

Sr. Tax Specialist, Paycor

• Resolve client questions with a high level of service and communicate with them regarding tax activity, prior quarter balancing issues, amended returns, and tax jurisdiction correspondences.

• Follow up on tax issues to ensure the problem has been resolved and client communication update has occurred.

• Communicate with internal and external customers regarding tax inquiries.

• Enroll Paycor tax filing clients for electronic tax payments and filings when needed.

• Reconcile QTD and YTD tax amounts withheld, reported, and deposited monthly, quarterly, and annually for specific agencies.

• Assist with the preparation and filing of tax returns.

• Update client information, including account numbers, changes, and similar data.

• Maintain and update work cases in Salesforce.

• Communicate and establish relationships with tax jurisdictions.

• Organize and maintain all the reference documents based on agency rules and regulations.

• Assist with customer escalations as needed.

• Maintain up-to-date knowledge of tax issues for federal and local taxing authorities.

December 2017 – May 2022

Revenue Agent, Georgia Department of Revenue

• Review tax returns, conduct audits, identify taxes owed, and collect overdue tax payments.

• Establish liability and ensure accurate collection based on the information presented from the taxpayer's records and the Integrated Tax System.

• Assist taxpayers with the different functions of the Georgia Tax Center.

• Review withholding and sales tax returns for accuracy and enforcement against businesses when needed by preparing levies and citations.

• Assist with new business license applications and balance corresponding payments monthly.

2

EDUCATION

Psychology B.A., Florida A&M University

Tallahassee, Florida

2002 - 2011

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