Administrative & Data Operations Specialist
Resume:
Dacia Elrod
Gilbert, SC ***** 803-***-**** ************@*****.*** www.linkedin.com/in/dacia-elrod-25757469 Administrative & Virtual Support Specialist
Remote Administrative Operations Data Integrity Compliance Documentation Executive Support Dynamic and well-organized professional with extensive experience supporting operational, compliance, and documentation workflows in highly regulated financial and real estate environments. Known for delivering precise data management, structured documentation control, and reliable administrative coordination to strengthen organizational efficiency. Skilled in maintaining accuracy across large volumes of records by guiding cross-functional teams, external partners, and stakeholders. Adept at building structured processes, managing remote administrative tasks, and coordinating information across systems to ensure operational continuity and transparency. Ready to seek fully remote roles, contributing in optimum productivity and seamless business operations. Areas of Expertise
Administrative Operations Support Remote Office Coordination Document Management & Recordkeeping Basic Bookkeeping Data Entry & Database Management Email & Calendar Management Data Integrity & Quality Assurance Process Documentation & Standardization Regulatory Documentation Oversight Workflow Optimization Cross-Functional Coordination Stakeholder Communication Task Prioritization & Multi-Platform Coordination Confidential Information Handling Customer Support & Executive Assistance Professional Experience
SC Housing Finance & Development Authority Columbia, SC Feb 2010 – Present Risk Management & Compliance Analyst I Feb 2021 – Present Provide administrative and analytical support for loan compliance, audit tracking, and documentation accuracy. Maintain structured records and facilitate internal reporting across FHA and USDA loan programs. Support staff training and cross- functional audit activities while ensuring operational efficiency and regulatory adherence. Coordinate multiple systems for documentation, reporting, and compliance oversight.
• Created an Excel audit workbook containing 400+ regulatory citations, ensuring consistent documentation and standardized audit verbiage.
• Developed an automated VLOOKUP citation system, improving audit accuracy and streamlining review efficiency.
• Preserved documentation integrity and prevented duplicate reviews by implementing a detailed loan audit tracking framework.
• Refined oversight and identified trends by drafting quarterly trend analysis reports, strengthening compliance monitoring and decision-making.
• Enhanced compliance adherence by conducting monthly FHA and USDA loan sample audits, identifying gaps and ensuring regulatory standards were consistently met.
Fiscal Analyst – Mortgage Underwriting, Closing & Loan Quality Control Feb 2010 – Feb 2021 Assisted mortgage operations by analyzing credit, income, asset, and appraisal documentation to support loan approval decisions while examining loan files, conducting quality control audits, and ensuring regulatory compliance throughout the underwriting and closing process. Managed document workflows, coordinated with lenders and internal teams, and improved process efficiency through automated forms and structured reporting.
• Standardized audit processes across underwriting, closing, and post-closing by developing structured checklists, improving consistency, accuracy, and regulatory compliance.
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• Streamlined workflow and increased accuracy by designing automated forms and worksheets that auto-populate from primary loan systems.
• Trusted as primary resource for high-priority rush files by showcasing efficiency, precision, and capability to meet tight deadlines. Additional Experience
• Office Manager / Closing Supervisor McLeod & Dowling (Attorney Wendy M. Bowen) Lexington, SC: Supervised office operations, escrow account management, loan closings, payroll, and financial recordkeeping while coordinating lenders, attorneys, and staff to ensure accurate and timely documentation processing.
• Administrative Assistant S&ME Columbia, SC: Oversaw environmental consulting projects by preparing and editing reports, managing proposals, maintaining departmental records, and coordinating client communications.
• Independent Life, Accident & Health Insurance Agent Statewide: Maintained client accounts, conducted outreach and cold calls, and provided insurance guidance while managing policy documentation and servicing accounts.
• Loan Closer / Funder – Account Executive IndyMac Bank Columbia, SC: Coordinated real estate loan closings, verified documentation accuracy, supported brokers, and ensured compliance with lender and regulatory requirements.
• Loan Closer / Funder Washington Mutual Columbia, SC: Facilitated loan closings and document preparation, ensuring accurate settlement statements and lender compliance.
• Loan Closer Wachovia Mortgage Corporation Columbia, SC: Managed documentation, scheduled closings, and coordinated funds disbursement across multiple lenders and law firms.
• Legal Assistant Walker, Morgan & Kinard, LLC Lexington, SC: Supported attorneys with case file management, legal documentation preparation, and real estate closing coordination while ensuring compliance with South Carolina recording laws. Education
Diploma Lexington High School, Lexington, SC
Coursework in Mathematics & Computer Studies Midlands Technical College, West Columbia, SC Professional Development & Certifications
• Start and Grow Virtual Assistant Certification
• Quick-books Online Certification
• Excel Certification Online Course
• RGU DE Certification — AllRegs Academy
• Notary Public — State of South Carolina (Active)
• Insurance License — Brewer Insurance Agency
• State of South Carolina Budget & Control Board Professional Development
• Cosmetology License — Lexington Technology Center Technical Proficiencies
• Microsoft Excel, Word & Outlook Google Workspace Adobe Acrobat Adobe LiveCycle QuickBooks AOD OnBase Lender Online Smart Network
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