IT Techmician

Adeola Adeniran

647-***-**** *****************@*****.*** Toronto, ON (Willing to Relocate)

IT Technician

Dedicated Helpdesk Technician with over 5 years of experience providing front-line technical support, managing

hardware/software environments, and administering Microsoft 365 and Active Directory in fast-paced enterprise

settings. Skilled in troubleshooting Windows systems, imaging and deploying devices, maintaining documentation,

and supporting network connectivity. Calm under pressure, patient, and responsive, someone who takes direction

well and welcomes training opportunities. Known for strong communication, analytical problem-solving, and team

collaboration. Familiar with Microsoft Intune, SaaS administration, antivirus management, and security-focused

system maintenance.

TECHNICAL SKILLS

Client-Focused IT Support Microsoft 365 Admin Center Office 365 Applications SharePoint Online Microsoft

Teams Entra ID (Azure AD) Active Directory & User Account Administration Microsoft Intune Windows 10/11

& macOS Support Hardware & Software Troubleshooting Endpoint Management IT Asset Lifecycle

Management Ticketing & Incident Management (ServiceNow, Jira) ITIL-Based Support Networking: TCP/IP,

DNS, DHCP, VPN, LAN/WAN System Imaging & Device Deployment Remote Support (RDP, AnyDesk,

TeamViewer) Antivirus & Endpoint Security SaaS Application Support Microsoft Teams & OneDrive

Administration Onboarding & Offboarding IT Documentation, SOP Development & User Training Technical

Troubleshooting Remote Monitoring & System Alerts Excellent Verbal & Written Communication

PROFESSIONAL EXPERIENCE

IT Technician ? Rebar Intact, Mississauga, ON Sep 2024 ? Apr 2026

? Served as the primary point of contact for 30+ daily technical issues via phone, email, chat, and in-person

support, resolving hardware, software, and network incidents efficiently and calmly under pressure.

? Performed system imaging, deployment, OS installation, and workstation configuration for new hires and refresh

cycles, including full equipment setup and asset tagging.

? Managed user accounts, access permissions, and password resets across Microsoft 365 and Active Directory

environments.

? Conducted routine system maintenance, antivirus scans, software updates, and backup/recovery tasks,

ensuring compliance with security protocols.

? Supported printers, peripherals, business applications, and connectivity issues (DNS, DHCP, VPN, LAN/WAN);

monitored network health and escalated anomalies to senior staff.

? Created and maintained technical documentation, troubleshooting guides, and incident logs to improve team

efficiency and reduce repeat tickets.

? Provided user training and step-by-step guidance, reducing repeat tickets and improving overall user

productivity.

? Participated in on-call and after-hours support rotations to ensure continuous service availability.

IT Support Assistant ? Coca-Cola Hellenic Group, Lagos, Nigeria Jan 2020 ? Jul 2024

? Delivered enterprise-level support for Windows systems, SAP-integrated workstations, and production-floor

devices in a fast-paced manufacturing environment.

? Troubleshot LAN/Wi-Fi, VPN, and system performance issues across office and manufacturing environments,

logging all incidents and resolutions accurately.

? Performed Active Directory administration, including password resets, access updates, and user provisioning

for a large multi-site workforce.

? Managed hardware setups, equipment installations, and the lifecycle of printers, scanners, handheld devices,

and network-connected peripherals.

? Ran antivirus scans, applied security patches, and supported endpoint protection protocols to maintain a secure

computing environment.

? Collaborated with senior IT staff to implement best practices and maintain stable, compliant IT operations; took

direction well within team-driven projects.

EDUCATION & CERTIFICATIONS

? Certificate in Cloud Data Management ? Conestoga College, Ontario, Canada (2025)

? Bachelor of Science, Computer Science ? Fountain University (2022)

? AWS Academy Graduate ? Cloud Foundations (2025)

Contact this candidate