IT Assistant

Clarisse Fehr

714-***-**** ****.*********@*****.***

Education & Certifications

California State University, Fullerton Fullerton, CA

Bachelor of Science in Computer Science May 2025

Santa Ana College Santa Ana, CA

IT Support Specialist Certificate (In Progress)

? Coursework includes IT fundamentals, networking, operating systems, system administration, troubleshooting, and

hands-on labs in CompTIA A+ and ITF+.

? Practiced hardware installation, peripheral setup, BIOS/UEFI configuration, and troubleshooting in lab

environments.

? Documented troubleshooting steps and contributed to lab knowledge.

CompTIA A+ Certification (In Progress)

Core 1 (220-1101) Passed; Core 2 (220-1102) Scheduled May 27, 2026

Technical Skills

Operating Systems: Windows 10/11, Linux (basic)

IT Support & Troubleshooting: Hardware installation, PC building, OS installation, peripheral setup, printer

support, Windows Command Line Tools, BIOS/UEFI configuration, system diagnostics

Networking: TCP/IP, DNS, DHCP, IP configuration, basic network troubleshooting

Ticketing Systems: Spiceworks

Tools & Platforms: VirtualBox, Git, VS Code, PyCharm

Programming/Scripting: Python, SQL (basic)

Experience

Medical Administrative Assistant August 2025 ? Present

Advanced Hand Therapy, Inc. Apple Valley, CA

? Managed high-volume call traffic (avg. 30+ inquiries daily) from patients, physicians? offices, insurance providers,

and other external parties, coordinating information to resolve time-sensitive requests.

? Utilized electronic medical record and scheduling systems to manage patient intake, appointments, and workflow

updates with high accuracy.

? Maintained accurate records of patient interactions and resolutions to ensure continuity of service and data

integrity.

Research Assistant ? ASSURE-US Program Jun 2023

California State University, Fullerton Fullerton, CA

? Developed and debugged MATLAB scripts supporting automated image processing workflows.

? Troubleshot script and system issues affecting real-time processing reliability and output accuracy.

Projects

Custom Desktop PC Build & Troubleshooting

? Assembled a custom desktop computer, selecting and installing hardware components including CPU, GPU,

memory, and storage devices.

? Configured BIOS settings and installed operating systems while resolving hardware compatibility and boot-related

issues.

VirtualBox Windows Server Lab Environment

? Configured virtual Windows environments using VirtualBox to practice basic system administration tasks.

? Set up and managed services including DNS, user accounts, and print sharing in a controlled lab environment.

? Troubleshot configuration and network-related issues to reinforce IT support and diagnostic skills.

Edit Distance Web Application Python, Flask

? Built a web application to compute and visualize string similarity using structured algorithms.

? Debugged application logic to ensure accurate output and reliable performance.

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