Remote Customer Support Specialist with Proven Track Record

OMOLADE SALAMI

Remote Customer Support Representative • Live Chat & Email Specialist

***************@*****.*** • Remote GMT+1, Nigeria • linkedin.com/in/omolade-salami • Available immediately PROFESSIONAL SUMMARY

Customer Support Representative with 3+ years of experience across retail, instalment financing, and e-commerce. Specialises in live chat and email support — managing high-volume digital interactions with speed, empathy, and professionalism. Maintains a 100% positive customer feedback record. Certified Air Ticketing & Reservation Specialist

(Amadeus GDS). Experienced with digital communication tools including Slack, Zoom, and Google Workspace; quick to adapt to CRM and helpdesk platforms. Fully remote-ready, self-managed, and comfortable across global time zones. WORK EXPERIENCE

Freelance Usability Tester Independent

2025 – Present

• Tests international digital platforms for UX issues; delivers structured written reports — reinforcing clear written communication skills essential for remote email support. Customer Support & Creative Lead Self-Employed (Crochet Business) 2022 – Present

• Managed 100+ custom orders end-to-end entirely via chat and email with international clients across multiple time zones — replicating a fully remote, async support workflow.

• Handled order tracking, complaints, and post-purchase support, achieving a 100% positive feedback rating across a global client base.

• Proactively communicated updates to prevent escalations, maintaining a near-zero complaint rate. Customer Service & Sales Agent Newedge Finance (Easybuy) — Instalment Financing & Device Sales 2021 – 2022

• Handled 10–20 daily customer interactions via chat and phone, supporting instalment financing queries and device purchases.

• Resolved account discrepancies and payment disputes, reducing repeat contacts.

• Consistently met performance targets — queue hygiene, timely responses, and upsell identification. Customer Support Representative MyShape Screen Protector 2020 – 2021

• Engaged 5–10 customers daily with tailored product guidance and technical support, achieving first-contact resolution. CORE SKILLS

Support channels Live chat, email support, ticket management, escalation handling Key strengths Issue resolution, de-escalation, active listening, objection handling, customer retention Tools Slack, Zoom, Google Workspace; familiar with CRM/helpdesk platforms (Zendesk, Freshdesk)

Reservations Amadeus GDS — air ticketing, booking management, itinerary support Communication Native-level written English — clear, professional, and empathetic tone Typing speed 40 WPM (actively improving) — proficient for live chat workflows Remote work Self-managed, deadline-driven, experienced with async comms and global time zones EDUCATION & CERTIFICATIONS

Air Ticketing & Reservation Certification — Universal School of Aviation Customer Service Excellence Training — Udemy Academy B.Sc. Soil Science & Land Resources Management — Obafemi Awolowo University LANGUAGES

English — Fluent / Professional (native-level written) • Yoruba — Native References available upon request

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