EMR & Help Desk Specialist with Banking Roots

Abiola Olopade

Phone:507-***-**** Location:Conroe,Texas Email: **********@*****.***

PROFESSIONAL SUMMARY

Highly capable and seasoned professional with over 8 years of combined experience in Banking, Risk Analysis, Operations, Customer Service, Sales, and Healthcare IT (Epic EMR Help Desk Support). Organized and versatile, with a proven ability to manage and complete multiple projects effectively in fast-paced environments. Customer-focused with exceptional interpersonal and communication skills, adept at setting up strong relationships with clients, clinicians, and technical teams to deliver best solutions and user satisfaction.

EXPERIENCE

Epic Help Desk / Application Support Specialist

Various Clients via CSI, Experis, Ellit, Healthrise, and Optimum — 2020–Present

• Provide Tier 1 and Tier 2 support for Epic end-users across multiple modules including ClinDoc, CPOE/Orders, Stork, Beacon, and Ambulatory.

• Troubleshoot access issues, workflow errors, and documentation problems via ticketing systems and remote help.

• Guide providers, nurses, and ancillary staff through workflow navigation, order entry, note routing, SmartPhrase creation, and MyChart configuration.

• Educate end-users on efficient documentation practices, order sets, treatment plans, and chart management.

• Collaborate with analysts to escalate and resolve system issues, ensuring prompt resolution and minimal workflow disruption.

• Recognized for exceptional communication and patience in high-pressure go-live environments, contributing to over 27 successful Epic go-lives nationwide.

Customer Service Representative (Relationship Banker)

Bank of America – June 2017 – February 2020

• Built lasting relationships with clients while finding proper financial solutions, increasing the banking center’s client base between 2017–2018.

• Helped approximately 20 customers daily with online banking, bill pay, and debit card disputes.

• Exercised professionalism and diplomacy when resolving customer concerns, achieving high satisfaction and retention.

• Consistently met and exceeded monthly goals contributing to team and branch goals.

• Supported branch management by leading a team of bankers to support operational efficiency.

• Provided financial counseling and lending guidance to uncover opportunities for product upsell and cross-selling.

Relationship Banker / Supervisor

Best Bank – November 2015 – May 2017

• Managed branch operations, including ATM cash detailing, deposit pulls, and monthly audits.

• Supported daily vault balance and processed teller orders, deposits, and transfers accurately.

• Oversaw branch opening and closing procedures, ensuring security and compliance with policy.

• Increased branch revenue and productivity through effective customer engagement and product promotion.

• Processed overnight deposits, loan payments, and inter-branch transfers efficiently.

Client Representative

First Gate Auto Sales – May 2014 – November 2015

• Provided information to customers about available vehicles, financing, and services.

• Managed client correspondence, invoicing, and records within internal systems.

• Prepared documentation for sales, meetings, and inventory reconciliation.

• Collaborated cross-functionally to resolve customer issues and keep positive relationships.

SKILLS

• Epic EMR Support (ClinDoc, CPOE/Orders, Ambulatory, Stork, Beacon)

• Help Desk Ticketing & Troubleshooting

• Strong Analytical & Problem-Solving Skills

• Excellent Interpersonal & Communication Skills

• Customer Relationship Management (CRM)

• Microsoft Office Suite: Word, Excel, PowerPoint

• Workflow Training & Technical Support

EDUCATION

Bowen University – B.Sc. Mass Communications

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