Client Services & Administrative Professional

Leisa Fowlkes

************@*****.***

Mobile: 443-***-****

I am seeking a position that will utilize my skills and knowledge thus allowing for an opportunity to enhance my professional growth within the organization.

Professional Experience

Johns Hopkins Hospital Baltimore, MD 3/31/2025- Present

Clinical Customer Service Associate (PCICU)

Works as the central point of contact on the care unit for patients, families, visitors and members of the health care team

Fast-paced position requires a professional, friendly and efficient performance of daily duties.

Highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

Angel Companion Windsor Mill, MD 10/2017- Present

Founder of the company

Residential and Commercial Cleaning Service

Dusting and polishing furniture and fixtures

Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks

Maintaining a clean and sanitary kitchen area

Making beds and changing lines

Washing windows

Vacuuming and cleaning carpets and rugs

Sweeping/vacuuming, polishing, and mopping hard floors

Sorting, washing, loading, and unloading laundry.

Ironing clothing items

Using any cleaning equipment such as vacuums, mops, and other cleaning tools

Keeping bathrooms stocked with clean linens, toiletries, and other supplies.

Cleaning mirrors and other glass surfaces

Emptying trash receptacles and disposing of waste

Steaming and cleaning draperies

Washing blinds

Tidying up rooms

Monitoring cleaning supplies and ordering more as needed.

Reporting any necessary repairs or replacements

Maryland Masonic Homes Cockeysville, MD 6/2013-10/2017

Executive Administrative Assistant

Manage and maintain executives’ schedules.

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Open, sort, and distribute incoming correspondence, including faxes and email.

File and retrieve corporate documents, records, and reports.

Greet visitors and determine whether they should be given access to specific individuals.

Prepare responses to correspondence containing routine inquiries.

Responsible for maintaining and updating the facility Licensure and Agreement manual.

Responsible for managing the Welcome Committee and creating Welcome Baskets

Send Thank you letters for all donations.

Set up the room for all new Medicare residents and telephone service.

Fill for Veteran Benefits for all the residents that a eligible, get all the paperwork together

Responsible for ordering all departmental office supplies while staying within budgetary constraints.

Responsible for ordering, stocking and the overall organization of the Gift Shop while strictly adhering to the monthly budgetary.

Responsible for ordering flowers for the Sunday services and for passing residents.

Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.

Maryland Masonic Homes

Supervisor for EVS Department

Supervise and inspect the cleaning of the resident’s rooms, common areas and ensure compliance with loss of resident’s property, health/sanitation standards and regulations to achieve a high level of cleanliness and residents’ satisfaction.

Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

Issue supplies/goods to staff at the beginning of shift to control inventory and ensure proper supplies are available while controlling expenses.

Respond to residents’ requests, concerns, and problems to ensure residents satisfaction.

Log items into the Lost and Found and answer inquiries to maintain controls and ensure resident satisfaction.

Implement emergency training and procedures to ensure appropriate protection of the building, residents, staff, and company assets.

Comply with attendance rules and be available to work on a regular basis.

Develops and assigns work schedules for personnel in the housekeeping and laundry departments.

Orders supplies necessary to perform housekeeping and laundry functions effectively and efficiently.

1Completes time cards and prepares departmental payroll according to the payroll cycles of the center.

Recruits, selects, 1and orients housekeeping and laundry staff.

Ensures that the building is maintained in an odor free and clean condition.

Reviews and evaluates the work performance of assigned personnel as well as counsels/disciplines assigned personnel according to the established company personnel policy.

Assists in performing housekeeping duties as needed.

Baltimore City Health Department Baltimore, MD 5/2007- 4/2013

Health Educator/Executive Assistant

Responsible for organizing and implementing community health education activities as part of the Baltimore City Adolescent & Reproductive Health Program.

Performed as acting supervisor in the absence of leadership.

Planned and directed data base for a national scientific based after school pregnancy prevention program.

Developed and maintained relationships with participants, parents and community organizations.

Assisted in the development of the monthly parent letter, developed program’s brochures and community fliers.

Recruited and completed intakes of participants through networking with school counselors, youth organizations and community groups.

Provided direct one on one supervision/case management of program’s participants to ensure personal growth.

Performed a wide variety of special assignments.

Held sessions on topics related to health, STI’S, employment, self-esteem and tutored as needed in the absence of staff.

Developed along with team procedures for addressing program’s concerns and oversaw implementation of these new procedures.

Participated in conducting health education presentations and promotional activities for non-English speaking clients in the clinic and community.

Enrolled uninsured clients in the insurance package known as MCHIP & PAC insurance.

Trained, scheduled, coordinated, and made appointments for patients in the medical billing system Alhers.

EVS and processed insurance claims, receivables, and payables for third party billing.

Registered and set –up charts for all incoming clients.

Perform patient education on contraceptive options.

Answered multi-line telephone.

TSD Enterprise INC. Baltimore, MD 12/2006- 10/2017

Loss Mitigation Consultant, Foreclosure Processor

Responsible for assisting homeowners with budgeting in preparation for loan modification.

Manage daily processes associated in the analysis and completion of mortgage loan submissions.

Manage an assign defaulted loans to include outbound and inbound calls, skip tracing, and file reviews to establish contact with the customers to discuss loss mitigation opportunities.

Collaborated with attorneys discussing loss mitigation, workout numerous proposals with realtor’s attorneys, title companies and workout companies.

Like administrative assistants in other industries, real estate administrative assistants answer telephones and take messages; distribute incoming mail; operate scanners, facsimile machines and photocopiers; create documents, spreadsheets and presentations; complete expense reports and other accounting forms; and answer routine inquiries from clients, agents and brokers.

Provide clerical support to agents and brokers during the sales process. This involves photocopying sales documents, scheduling closing dates and securing public information about a property.

Assistants may not interpret contractors or negotiate on behalf of an agent or broker.

My volunteering service was done at John Williams Funeral Home. When you come through the front door, you will be greeted warmly by a staff member. Names will be exchanged, and hands shaken in cordiality. Some words of comfort will be offered. Once informed of the reason for your visit, you will be directed to the funeral director's office or arrangement office.

Volunteer with Hug Don't Shoot is a 501(c)(3) non-profit organization focused on providing a sense of

peace throughout the communities one HUG at a time.

Volunteer with We are a 501 C 3 nonprofit organization established to assist fathers with getting joint custody or visitation rights to their children.

Certificates

Special Education Business Administration Program (Towson State University Upward Bound)

Power through Choices

American Red Cross–Standard First Aid

Crisis Intervention

Risk Management

Advancing Youth Development

American Red Cross CPR–Adult

Reproductive Health Update

Professional Skills

Lotus Notes

Outlook

QuickBooks

Microsoft Excel

Microsoft Power Point

Microsoft Publisher

Microsoft Access

Ahlers

Siebe

Education

Northwestern High School Diploma 1980

Special Education Business Administration Program (Towson State University Upward Bound)

Professional References available upon request

Contact this candidate