Remote Data Entry Clerk - Detail-Oriented Professional

DIANA E. MINDA GILCES

Guayaquil, Ecuador +593-*-****-**** *******@*****.*** linkedin.com/in/dmg1588 PROFESSIONAL SUMMARY

Accomplished Telecommunications Engineer, Technology Leader, and Educator with 10+ years of expertise in full-stack development, cloud infrastructure, and enterprise solutions. Proven success delivering scalable applications, fostering client relationships, providing technical training, and mentoring future professionals. Skilled in translating complex business requirements into high-impact technology solutions. EDUCATION

Master of Science in Telecommunications & Networking Florida International University 2014–2015

Bachelor of Science in Telecommunications Engineering Universidad de Especialidades 'Espíritu Santo’ 2006–2012 International Baccalaureate in Physics & Mathematics Colegio Americano de Guayaquil 2000–2006

PROFESSIONAL EXPERIENCE

Chief Executive Officer, KonsulTIC

July 2015 – Present Guayaquil, Ecuador

• Lead a multidisciplinary technology consulting firm delivering telecommunications, VoIP, cybersecurity, cloud, and digital transformation solutions for public and private sector organizations.

• Direct business strategy, client engagement, and enterprise solution delivery, partnering with executive stakeholders to design and implement scalable, secure technologies aligned with organizational objectives.

• Independently design, develop, and deploy full-stack web applications, mobile applications, VoIP platforms, and cloud-based solutions, managing the complete software development lifecycle from requirements gathering through deployment.

• Architect and optimize mission-critical systems by building APIs, integrating third-party services, containerizing applications, orchestrating deployments, and implementing secure data management and database performance improvements.

University Professor (Docente Titular Levels I & II), Universidad de Guayaquil April 2016 – Present Guayaquil, Ecuador

• Deliver undergraduate and graduate instruction in Software Development, Systems Engineering, Computer Networks, Internet Architecture, Programming, Databases, Human-Computer Interaction, and emerging technologies, preparing students for careers in technology and innovation.

• Conduct and publish research in Human-Computer Interaction (HCI), Internet of Things (IoT), and related technology fields, contributing to academic knowledge and innovation as a recognized researcher (ORCID and national researcher registry).

• Mentor students in capstone projects, thesis development, and applied research initiatives, providing academic guidance and fostering analytical, technical, and professional growth.

• Design, evaluate, and continuously improve curricula, course materials, teaching methodologies, and assessment strategies to ensure alignment with industry trends, academic standards, and workforce needs.

Telecommunications Expert, Consejo de la Judicatura March 2016 – March 2019 Guayaquil, Ecuador

• Conducted digital forensic investigations involving telecommunications systems, audio/video evidence, network incidents, and cybercrime cases.

• Analyzed network security breaches, unauthorized access, and illicit use of communication infrastructures.

• Evaluated telecommunications failures, service disruptions, and infrastructure damages, providing expert technical assessments for legal proceedings.

• Produced forensic reports and expert testimony to support judicial decision-making and law enforcement investigations.

IB Computer Science Instructor, The International Baccalaureate at Nuevo Mundo April 2013 – February 2014 Guayaquil, Ecuador

• Delivered advanced Computer Science instruction within the International Baccalaureate curriculum, specializing in Java programming, object-oriented design, algorithms, and software development.

• Mentored students through Internal Assessments and Extended Essays, fostering analytical thinking, research skills, and successful project execution.

• Designed and facilitated hands-on learning experiences using Java, Scratch, Kodu, and flowchart- based programming methodologies.

• Equipped students with foundational and intermediate IT competencies, including programming logic, file management, control structures, and computational problem-solving. Linux Technical Support Engineer, Palosanto Solutions June 2011 – September 2012 Guayaquil, Ecuador

• Provided advanced technical support for Linux-based VoIP and PBX solutions, troubleshooting complex issues for international clients using Elastix and Asterisk platforms.

• Configured, deployed, and maintained SIP, IAX, ZAP, and DAHDI trunks and extensions, inbound/outbound routing, dial plans, IVR systems, call center environments, and customized PBX functionalities.

• Integrated software and hardware components for enterprise communication systems, including T1/E1 connectivity and telephony cards from Sangoma, Digium, OpenVox, and other leading manufacturers.

• Managed VoIP implementation and support projects, performing system administration, remote diagnostics, configuration optimization, and technical consulting to ensure reliable and scalable telecommunications infrastructure.

Back Office Analyst, EasyNet S.A.

July 2009 – May 2011 Guayaquil, Ecuador

+593-*-****-**** *******@*****.*** linkedin.com/in/dmg1588

• Supported the operation and monitoring of IP/MPLS and DSLAM telecommunications infrastructure, ensuring network stability and service continuity.

• Investigated and resolved network incidents through performance analysis, fault management, and coordination with engineering and operations teams.

• Utilized network management platforms to monitor service quality, identify potential issues, and support proactive infrastructure maintenance.

CORE COMPETENCIES

Technology Leadership • Software Development • Cloud Infrastructure • Cybersecurity • Digital Transformation • Telecommunications & VoIP • Project Management • Technical Training • Customer Success • Team Leadership

Professional Skills: Stakeholder Management • Research & Data Analysis • Technical Writing • Curriculum Development • Business Consulting • Bilingual Communication - Native-Level English & Spanish Fluency.

Languages & Technologies: Python, Java, JavaScript, C++, SQL • Frameworks: Node.js, React, Flutter Cloud & Infrastructure: AWS, Google Cloud, Azure • Databases: PostgreSQL, MySQL, MongoDB, Oracle • Networking: TCP/IP, Routing & Switching, IP/MPLS, VoIP, Linux CERTIFICATIONS & AWARDS

• Introduction to User Experience Design

• Cybersecurity for Everyone

• Convocatoria Abierta 2013 Scholarship (SENESCYT)

• Published researcher (ORCID: 0000-0001-6570-6221)

• Registro de Investigador SENESCYT: REG-INV-18-03296 SELECTED PUBLICATIONS

• Aplicación del Diseño Centrado en el Usuario al Sistema SIUG, Mejora de la Usabilidad en el Módulo "Estudiante" Diana Elizabeth Minda Gilces, Carlos Enrique Minda Gilces, et al. Serie Científica de la Universidad de las Ciencias Informáticas 19 (S1).

• Desarrollo de una aplicación web para la gestión integral de la Fundación AMA: cursos, donaciones y brigadas médicas D Minda Gilces, et al. Serie Científica Universidad de las Ciencias Informáticas 18 (1), 162-176.

• User-centered-design of a UI for mobile banking applications. D Minda Gilces, R Fuentes Díaz. International Conference on Technology Trends, 205-219

• A kinect-based gesture recognition approach for the design of an interactive tourism guide application. D Minda Gilces, K Matamoros Torres. International Conference on Technology Trends, 115-129.

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