Customer Service & Caregiving Professional with Leadership Experience

Experience

Front Desk Assistant **/**** - **/**** Hilltop Lodging Motel Hazard, KY

Trained and supervised new employees on customer service training, including script recitation, conflict resolution, and data entry practices

Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction

Managed the work of 6 employees, increasing crew efficiency Assisted in the training of new front desk agent

Increased revenue by due to exceptional customer service and greater numbers of clients staying in the hotel

Managed a handwritten notebook with, each labeled with name, credit card number, and room number. Offered strong customer service skills, keeping customers satisfied and increasing sales Upheld the highest standards of cleanliness and staff conduct and reduced complaints Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the employees and hotel guest

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and room number the guest stayed in during their stay at the hotel Handled customer inquiries, answered questions, and resolved problems in a timely manner Created a new customer database by entering customer information into a database Caregiver for Elderly 10/2012 - 08/2018 Caregivers At Home Hazard, KY Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses Educated patients on their conditions and prescribed medications Prepared documents and reports to ensure that all necessary information was included in the patient's records

Developed a plan of care for a patient, including a daily routine, diet, exercise, and medication monitoring Delivered meals weekly, ensuring the highest quality of care Provided one-on-one assistance to client on a daily basis to ensure proper treatment and care Assisted with medical appointments

Provided companionship

Compiled a comprehensive list of financial and personal information about client, such as medical history, income and expenses, and family relationships

Monitored the health and special needs and provided care on a daily basis Provided meal preparation daily

Monitored the emotional and behavioral problems

Achieved top ratings and maintained consistent communication with client Provided personal support in the home

Delivered quality care

Ensured every client was well fed, clean, and safe at all times Created a sense of community among clients, increasing their satisfaction Security Officer 06/2005 - 02/2009 Storm Security, Ltd. Hazard, KY Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks

Improved security by offering a friendly greeting and making sure everyone signed into the property and showed their badges to enter

Notified management of any security issues within the facility, ensuring that security protocols were being followed

Skills

Janice Applegate

606-***-**** **************@*******.*** Hazard, KY Customer service, Time management, Communication skills, English, Microsoft word, Leadership, Guest services, Documentation review, Computer literacy, Organizational Skills, Conflict Resolution Education

Bachelor of Social Work Capella University 10/2027 Remote/Online This is my first term attending Capella, I just started here the first week of October, 2025. Bachelor of Criminal Justice -Juvenile Behavior Strayer University 12/2024 Remote/Online Made the Deans List both in 2023 and in 2024

Made the Presidents list my Freshman Year with a GPA of 4.0 Honor Student both my Freshman Year and Sophmore Year attending English Liturature Cordia HIgh School 05/2000 Hazard, KY My graduating credits minus my Senior English Literature Course was completed at the end of my Junior Year of High School. Instead of graduating a year early and completing the English Course during summer school I decided to stay enrolled for another year and graduate with my graduating class and friends. For the first part of my school day I tutoried several students in the Elementary wing of the school. After lunch I took extra credit courses like Arts where I developed skills in the Dark Room developing pictures. The following hour I took Multui- Media Courses. Then this wasnt really important or even considered a skill that would ever be needed. Now the skills I learned have helped me extremely in Computer Literacy, Microsoft Ofice, Typing Skills along with varies other technolgical advancements. I used this experience to will working on the Schools Newspaper Comittee. We all were assigned a particaler subject for each week to write about that interested the students or was important to the student body. I learned varies skills while partcipating on the Newspaper Committee such as Orginazational Skills, Patience. Adaptability, Interpersonal skills, Communication Skills both Verbal and Writen. During this time I had a poem published online and was nominated for a award and a trip to our Nations Capital to read my poem at the White House. Had I won, unfortunitly I had a family emergency and I had to forfit this award.