Multifaceted CSR & QA Professional
Resume:
Elois R. Lusk
Dallas Tx. ****6
*******@*****.***
OBJECTIVE: Multi-skilled CSR, QA seeking to obtain a challenging position in the field of customer service with an organization that offers opportunity for growth.
KEY SKILLS:
. Compliance
. Microsoft Office
. Typing Speed 35 wpm.
CSR Certified Payment Processing, Dallas TX. 01/09-01/17
. Making outbound calls to business owners pertaining to businesses credit card processing services
QUALITY ASSURANCE
. Responsible for monitoring call center employees for quality and to ensure compliance
. Verified information in the system to determine quality
. Make any necessary changes in the computer under clients’ accounts to include, new business names address
changes and etc.
Statement Puller; EVO Payment Systems, Carrollton, TX. 01/17-04/17
. Responsible for making outbound calls to merchants regarding credit card processing, requesting
clients bank statements for their credit card processing for 3 months to compare our rates to their in
hopes of earning their business.
. Provide excellent customer service to clients.
Appointment Setter; Century Bankcard Services, Dallas TX, 06/07-01/07
. Responsible for calling clients and setting appointments for our representatives to notify them Regarding our credit
card processing rate.
. Assisted mgr. with day to day operations of the call center, to assure quality customer service
Kept employees payroll hrs.
Transtech Merchants Group Coach Carrollton TX. 06/04-06/07
. Coach…Setting appointments for credit card processing Confirming employees appointments for accuracy.
. Coach trainees and regular full time employees every day to assure by the end of the week both employee
and team supervisors have their weekly quota.
EDUCATION
Mathews High School, Mathews Virginia……High School Diploma
Previously enrolled at Brightwood Colllege, Dallas,Tx.
Medical Billing & Coding. School on hold temporally.
.
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