Data Entry Coordinator: Accurate, Reliable, Deadline-Driven

WORK EXPERIENCE

PROFESSIONAL SUMMARY

Drop Bury Crew, Self-Contracted Position Apr 2018 - Present

South Eastern Communications, Charlotte, NC

Operated forklifts, cranes, and trucks to transport and place drop loads Planned and executed drop load deliveries, ensuring timely arrival and proper placement Collaborated with supervisors and external stakeholders to coordinate operations Identified and resolved hazards, implementing safety measures to protect crew and property KEVIN JOHNSON

*****.*************@*****.*** 704-***-**** Mooresville, NC 28115 Strategic Customer Service Leader with 15+ years of experience driving service excellence across remote, hybrid, and in-person environments. Skilled in CRM systems, complaint resolution, and technical troubleshooting, with a strong record of improving customer satisfaction, optimizing workflows, and strengthening client relationships. Bilingual in English and Spanish, with proven success leading teams, streamlining operations, and delivering consistent, measurable results. Customer Service

CRM Management

Technical Support

Device Configuraton

Troubleshooting

Conflict Resolution

Quality Assurance

High-Volume Scheduling

Process Improvement

Team Leadership

Workflow Management

English/Spanish Communication

KEY SKILLS

Direct Manager Jun 2024 - Dec 2025

OSA Outsourcing Staffing Advantage

Led full-cycle onboarding, interviewing, and talent placement for new agents Managed client relationships to maintain alignment with service expectations and KPIs Oversaw IT setup, including computer configuration, email provisioning, and credential management Processed invoicing and bookkeeping in QuickBooks with a high level of accuracy Improved operational structure during a period of rapid organizational growth Customer Service Representative Feb 2024 - Jun 2024 Safelite Autoglass (Remote)

Coordinated high-volume glass repair appointments through inbound customer support calls Leveraged CRM insights to streamline scheduling processes and improve response times Developed strong customer relationships to increase satisfaction and encourage retention Customer Service Representative Sep 2022 - Feb 2024 Call Control (Remote, MD)

Coordinated appointment scheduling, rescheduling, and customer inquiries Enhanced operational efficiency by using CRM reporting and improving workflows Built strong client relationships through consistent, high-quality service Survey Interviewer Jun 2022 - Feb 2023

ADG American Directions Group (Remote, FL)

Used strong listening and communication skills to collect accurate and unbiased survey data Conducted outbound surveys on political, community, and service-related topics Customer Service Representative Oct 2021 - May 2022 Partnership Realty (Remote, WA)

Supported customers with scheduling, inquiries, and special requests Partnered with internal teams to enhance service delivery and drive customer satisfaction Performed cold calling and prospecting activities to support business development for a real estate company

Medical Scheduler Apr 2018 - Sept 2021

Akumin Imaging (Remote, FL)

Coordinated scheduling for patient imaging procedures, including CT, MRI, and X-ray services Tracked quality assurance metrics and accurately documented calls and updates in the CRM Supported new hire training and coaching to improve team performance and consistency Verified insurance information and secured prior authorizations to ensure timely service delivery EDUCATION

Diploma 1995 - 1999

Spring Valley High School, Spring Valley, NY

SYSTEMS & SOFTWARE

EDUCATION LANGUAGES

English (Fluent)

Spanish (Fluent)

WORK EXPERIENCE (CONT’D)

Eletronic Medical Records (EMR)

Electronic Health Records (EHR)

Epic Systems

CRM Systems, including: Microsoft Office

Salesforce

HubSpot

Zoho

Oracle

SAP

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