Bilingual Customer Service Professional with Experience

Gemima Kuyama

Ottawa, ON 613-***-**** **********@*****.***

Profile

Bilingual customer service professional with over one year of experience in retail and client interaction. Strong communication skills, adaptability, and ability to work in fast-paced environments. Recognized for reliability, teamwork, and delivering excellent customer service. Skills

Customer service, Cash handling, Communication, Problem-solving, Teamwork, Adaptability Microsoft Word, Excel, Outlook, Google Docs, Google Sheets Professional Experience

Customer Service Representative & Sales Associate – Winners, Ottawa (Aug 2020 – Jan 2024)

Provided friendly and efficient customer service to enhance customer satisfaction. Handled cash transactions accurately and efficiently. Assisted customers with product selection and inquiries. Maintained store cleanliness and organized merchandise. Technical Support Assistant – CAFEFA, Ottawa (Jun 2020 – Aug 2020) Assisted clients in accessing online platforms and tools. Explained basic IT concepts and supported digital literacy. Provided clear guidance and troubleshooting assistance. Door-to-Door Customer Service

Engaged with clients and promoted membership and donation programs. Developed persuasion and communication skills in a field environment. Volunteer Experience

Supervised children during recreational activities. Assisted in organizing and distributing food during community events. Maintained cleanliness and organization of activity spaces. Education

University of Ottawa – Social Sciences (2023 – Present) High School Diploma – St. Mother Teresa High School (2023)