Seasoned Customer Service Specialist with Leadership Experience

Donique Beauford

Baltimore, MD ***** +1-443-***-**** *********@*****.***

Professional Summary

Resourceful and dedicated customer service professional with 10 years of experience in various roles, including hospitality, childcare, and residential care. Proficient in managing customer requests, providing exceptional service, and leading teams. Possess strong communication and organizational skills, with certifications in first aid and CPR. Willing to relocate: Anywhere

Work Experience

Optician Technician

Myeyedr Towson, MD

April 2025 to Present

• Assisted optometrists in conducting comprehensive eye exams, including measuring visual acuity and performing preliminary tests

Cashier/Customer Service/Sales Associate

Shoppers Baltimore, MD

September 2023 to January 2024

• Handled cash, credit card, and mobile payment transactions with precision and accuracy

• Demonstrated strong attention to detail when verifying product prices against shelf labels or promotional signage ect.

• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner

• Handled cash, credit card, and mobile payment transactions with precision and accuracy Cashier/Customer Service

IHOP Towson, MD

July 2014 to March 2020

• Trained and supervised a team of cashiers to ensure efficient checkout processes and exceptional customer experiences

• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service

• Answered telephone inquiries

• Scheduled reservations

• Accommodated and managed large parties

• Managed customer requests

• Monitored training of new employees

• Trained and supervised a team of XX cashiers to ensure efficient checkout processes and exceptional customer experiences

• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service

Child Care Assistant

JUST LIKE HOME DAYCARE Baltimore, MD

September 2017 to April 2019

• Ensuring the children have good hygiene and changing diapers as necessary

• Cleaning interactive areas throughout the day

• Preparing meals and snacks for the kids

• Organizing activities and developing curriculum for older children

• Keeping records of each child’s progress, interests and any problems that may occur Residential Specialist

Devine Interventions Baltimore, MD

February 2012 to December 2012

essentially the roll of a group Home Manager included (overseeing daily operations), Direct Support Professional (DSP)

(providing direct care to residents with daily living activities), managing individual care plans, providing social services and support, and Housekeeping . Also maintaining cleanliness of the home, all with the primary focus on providing a safe and supportive environment for individuals with special needs. DSP (Direct Support Professional)/ Caregiver

Devine Interventions Baltimore, MD

January 2012 to December 2012

I provide direct care to residents, assisting with daily living activities, personal care, medication administration, and sometimes behavioral support.

Hostess

Paolo's Restaraunt Baltimore, MD

January 2006 to June 2006

Set reservations, and also Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.

Greeted and seated customers, and trained dining room employees.

• Trained new host/hostess staff on proper greeting procedures, reservation management, and handling difficult situations

• Assisted in managing reservations during busy periods to maximize seating capacity while maintaining excellent customer service standards

Hostess

AppleBee's Atlantic City, NJ

March 2004 to June 2004

*Supervised and coordinated activities of dining room personal to provide fast and courteous service to patrons.

*Greeted guests, escorted them to tables, and provided menus.

*Responded to complaints of patrons.

*Responded to complaints of patrons.

*Requisitioned table linens and other dining room supplies for tables and serving stations.

*Trained dining room employees.

Waitress/hostess

Hollywood Diner Baltimore, MD

February 2002 to May 2002

• Greeted guest, escorted them to tables, and provided menus.

• Identified problems, diagnosed causes, and determined corrective actions.

• Trained dining room employees.

Education- High school diploma/Excellence Award

Eyewear Consultant

Education

business/commerce (High school)

New Spiritual Foundation Christian Academy Baltimore, MD September 2006 to October 2006

Upper secondary education

Skills

Critical thinking Quality control Experience with individuals with cognitive disabilities Sanitation Microsoft Word (35 wpm) Procurement Negotiation Latte art Construction inspection Public speaking Inside sales OneSite Customer support experience within hospitality industry Medical receptionist Outbound calling Data collection Time management Phone answering Conflict de-escalation Front desk Phone call management Email outreach prospecting Data entry Planogram implementation Customer service management Serving Objection handling (sales technique) Food service management Event space planning Product placement Sales lead qualification Wine sales Tax experience Public health Event accessibility planning Excel data analysis Microsoft Excel Databases Medical office experience Team management Clear language communication Sanitation procedures B2B sales Coaching POS systems Workforce development Employee relationship building Record keeping Flexibility Medicare Balancing cash drawers Table setting Training & development Appointment scheduling Client invoicing Liquor sales Patient care Microsoft Access Multi-line phone systems Merchandising Shift management Resident's rights Toast POS Epic Teamwork Relationship building Microsoft Word Section 8 Handling customer exchanges Instructional hands-on activities Volunteer management Personal training Office experience Senior care Medical terminology Computer literacy Shipping and receiving inventory management Fair Housing regulations Driving Cold calling Experience working with students Handling customer inquiries Stocking Buyer experience Invoice processing WordPress Social media platforms Supervising experience Achieving sales targets Inventory records Order entry EMR systems Beer sales Climbing Google Docs Financial sales Inventory management Experience with individuals with mental health conditions Recreational therapy Telemarketing Care plans Community engagement Debits & credits Sales Children Cash register Home care Patient interaction Cash handling B2B Patient service Recruiting Greeting customers Google Workspace Social media marketing Dependability Retail merchandising procedures Dietary aide experience Dealership experience Problem-solving Upselling Organizational skills Restaurant experience Report writing Correspondence management Healthcare administration Customer relationship management Analysis skills Banking Leadership Sales management Insurance sales Hand tools Quality assurance Cash register operations Logistics inventory management Medical scheduling Event flow planning HIPAA Collaboration Cross-training (employee development activity) Food safety Retail sales Active listening Microsoft Outlook Project leadership Filing Inventory tracking Customer support English Event venue experience Guest relations Program management POS Typing Medical records Lending Office management Hospitality Lesson planning Retail store product knowledge Construction Phone inquiries Bilingual Marketing Environmental regulatory compliance Property management Order processing Guest services Documentation review Total calls (success metric) Mobile devices Zoom QuickBooks Store management Customer service Writing skills Operations management Working with high schoolers Manual handling Interpersonal communication Fashion retail Multitasking Professional networking Empathy Attention to detail Prospecting Closing sales Business development Beer knowledge In-person customer service Basic math Phone etiquette Classroom experience Working with students with special education needs Customer relationship building Manufacturing Wine pairing Microsoft Office Administrative experience Clerical experience Sourcing Account management Report preparation Property leasing Order placement Interpersonal skills Windows Spanish Communication skills Grocery store Technical Proficiency Mathematical aptitude Phone customer support Yardi Financial services Insurance verification Managing customer accounts Product demos Productivity software Sales experience within hospitality industry Merchandising display arrangement Yoga Coffee experience Lead Conversion Promoting products Professional development support Deal closing Casual dining experience Wine knowledge Computer operation Health education and counseling Mental health services Customer acquisition targets Contracts Program development Tutoring Computer skills Crisis intervention Mentoring Maintaining an organized workspace Bookkeeping Social media management Retail math Basecamp Phone communication Conference planning Professionalism Healthcare practice operations management

Languages

English

Certifications and Licenses

TIPS

Food Handler Certification

First Aid Certification

CPR Certification

Forklift Certification

AED Certification

Certified Medication Aide

ServSafe

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