Client-Focused Sales & Support Specialist

ELNER JULIAN BELTRAN

562-***-**** ******************@*****.*** Lakewood, CA 90715

Detail-oriented professional with a strong background in securing client appointments and resolving inquiries, demonstrating effective communication and problem-solving skills. Proven ability to drive business growth through tailored solutions and customer support excellence. Eager to leverage expertise in communication and sales to contribute to a dynamic team.

• Communication • Problem Solving

• Customer Support • Technical Support

• Sales • Computer skills

TENANT TURNER

TENANT TURNER SCHEDULING

DEPARTMENT, Remote, DE

Nov 2023 - Jan 2025

Secured client appointments for

property viewings

•

LIVE ANSWER AGENT (TIER 1 & TIER 2)

SHOWMOJO INC., Remote, DE

Jan 2022 - Jan 2025

Secured client appointments for

property viewings

•

Resolved clients property-related

inquiries efficiently

•

Conducted comprehensive property call

reviews

•

Assisted agents to enhance call process

efficiency

•

Assisted clients with property access

guidance

•

Provided excellent customer service,

demonstrating strong communication

and interpersonal skills.

•

Jan 2014

BACHELOR IN BS IN AIRCRAFT

MAINTENANCE TECHNICIAN

PATTS COLLEGE OF AERONAUTICS,

Philippines

Professional Summary

Skills

Experience Education

SALES REPRESENTATIVE

I PLUS INTELLIGENT NETWORK INC.,

Philippines

Feb 2017 - Mar 2020

Drive new business and retention by

conducting outbound calls and

managing inbound inquiries.

•

Identify customer needs and deliver

tailored product/service solutions to

close deals.

•

Consistently achieve or surpass sales

targets while upholding exceptional

customer service standards.

•

Utilize CRM systems to efficiently track

and manage customer data, sales

activities, and outcomes.

•

Deliver precise product information,

pricing, and promotional offers to

enhance customer decision-making.

•

Resolve customer issues promptly to

ensure satisfaction and foster loyalty.

•

Collaborate with team and management

to craft strategies for improved

performance and engagement.

•

Remain updated on industry trends and

product developments to maximize

sales effectiveness.

•

TECHNICAL SUPPORT SPECIALIST

ALORICA INC., PASAY CITY, Philippines

May 2014 - Jan 2017

Handled inbound/outbound calls,

increasing customer satisfaction by 25%

•

Provided chat support, resolving 98% of

customer issues on first contact

•

Managed back office tasks, improving

order processing efficiency by 20%

•

Executed order management, ensuring

99% on-time delivery rate

•

Managed escalations, reducing

complaint resolution time by 30%

•

Maintained customer records,

enhancing data accuracy by 15%

•

• PASAY CITY, PHILIPPINES

References available upon request

References

Contact this candidate