Insurance & Customer Service Professional with Bilingual Skills
Resume:
ABIGAIL MEDRANO - Austin Tx
*************@*****.***
Bilingual,
Customer service experience
Tabc
Food handlers
DECEMBER 2025- CURRENT ( Active Limited Lines License) FRED LOYA INSURANCE - AUSTIN TX (FULL TIME) INSURANCE AGENT
● Provided accurate quotes based on customer information and risk factors
● Educated clients on coverage options, Liability, Comprehensive, Collision, UM, etc
● Sell and service auto insurance policies, tailored to customer budget and needs. Assisted with billing information, payments and claims assistance.
● Process new policies, cancellations and renewals
● Ensure all policies comply with TDI regulations and company guidelines
● Maintain accurate client records and correct documentation FEBRUARY 2025 -DECEMBER 2025
Shift Manager- Burger King (Part Time)
● Supervising staff to ensure fast and friendly service
● Assisting with training and scheduling for a productive shift
● Inventory and cash handling
● Assisted customers with complaints and refunds
FEBRUARY 2024 - JANUARY 2025
CASA GARCIAS - KYLE - WAITRESS
● Take accurate food and bar orders using our Pos system, deliver food to tables as needed.
● Processed cash and card payments, handled receipts, and balanced transactions at the end of shifts.
● Deliver great customer service to all customers.
● After shift duties and prep.
● Greeting all customers and ensuring they have friendly and easy service. MARCH 2023 -FEBRUARY 2024
WING DADDY'S - AUSTIN - WAITRESS
● Greeted and seated guests in a welcoming and timely manner, ensuring a positive first impression.
● Took accurate food and beverage orders, relaying them promptly to the kitchen and bar staff.
● Processed cash and card payments, handled receipts, and balanced transactions at the end of shifts.
● Recommended menu items and specials, increasing sales and enhancing customer satisfaction.
● Worked closely with kitchen and front-of-house staff to maintain smooth operations and quick service times.
Contact this candidate