Sales Associate with Customer Focus
Resume:
Genevieve Martinez
*********.********@*******.***
Summary
Resourceful professional with expertise in relationship building, revenue generation, and budget management. Proven success in enhancing productivity and implementing effective project management strategies under tight deadlines. Strong communicator with a track record of improving systems and delivering solutions. Proficient in Microsoft Office, Oracle, and invoice management tools.
Skills
Customer engagement
Sales optimization
Product merchandising
Sales coordination
Inventory management
Customer service
Time management
Problem resolution
Team collaboration
Interpersonal communication
Oracle
Oracle Discoverer
Feith software
Office applications
Relationship building
Experience
Retail Sales Associate, 07/2023 12/2023
Five Below
Arranged merchandise for sales floor to optimize customer shopping experience.
Facilitated merchandising procedures to enhance product presentation.
Sets and maintains Market Plan and other merchandise directives.
Assisted with receiving and stocking inventory to ensure product availability.
Assisted with shipping and receiving operations to maintain inventory flow.
Responsible for cash handling procedures.
Sales Associate, 11/2022 12/2022
Ashley Furniture
Provide sales orders accurately and efficiently.
Assisted customers with credit applications and financing arrangements.
Maintained accurate sales transaction documents for record-keeping.
Followed established cash handling procedures to ensure accuracy and security.
Maintain sales transaction documentation.
Follow cash handling procedures.
Supported inventory management and loss prevention efforts.
Assisted with inventory management and loss prevention processes to minimize discrepancies.
Participate in the bi-annual inventory process.
Sales Associate, 10/2022 12/2022
Five Below
Processed cash transactions accurately at checkout.
Assisted with implementing merchandising strategies effectively.
Staged merchandise for the sales floor.
Supported receiving and stocking procedures.
Helped with shipping and receiving tasks.
Organized and staged merchandise for optimal sales floor display.
Self Employed, 12/2016 10/2022
Online Sales Associate
Communicated with prospective and existing customers through preferred channels—phone, internet, or in person—to enhance engagement.
Guided customers in accessing product information, resources, and services available online, improving their purchasing experience.
Engaged prospective and existing customers using their chosen communication methods—phone, internet, or in person.
Coordinating the internet promotions and handling all the sales inquiries and working out strategies to attract new customers.
Keeping contacts with the sales leads, assisting in setting up of appointments, quoting the requirements of the project and also assisting in closing of the sales as well.
Office Manager/Underwriter, 08/2016 12/2016
Cornerstone Financial Group
Reviewing and assessing client Insurance Proposals, IRA Statements, and Summary of Holdings in order to properly implement it in the clients' application(s).
Liaising with professionals and specialists at USA Financial to process applications.
Processed high volumes of applications to transition accounts to more profitable plans, enhancing client investment potential.
Processed checks promptly upon receipt to ensure timely transactions.
Responded to advisor and client inquiries about retirement funds; processed distribution and contribution requests to ensure timely fund management.
Contacting clients when necessary to update them on status of application(s), and requesting information or signatures for the application when needed.
Ensured compliance of all applications with USA Financial guidelines and regulations, safeguarding organizational integrity.
Creating and updating Summary of Holding (SOH) for clients.
Creating and updating Summary of Holdings (SOH) for clients.
Updated clients on application status and requested necessary information or signatures.
Car Salesperson, 03/2016 05/2016
Folsom Lake Chrysler Dodge Jeep Ram
Responded to leads promptly, answered questions, provided information, and guided Customers through car buying process.
Delivered exceptional customer experiences that fostered loyalty.
Transitioned Customers seamlessly from phone and internet inquiries to in-store visits.
Providing an exceptional customer experience to drive loyalty.
Creating a great vehicle delivery experience for the Customer.
Following up with Customers to ensure satisfaction.
Engaged in prospecting to identify potential customers through referrals and creative strategies.
Buyer Assistant for RSO Subcontracts, 06/2012 11/2012
Space Systems Loral/West Valley Staffing
Coordinated with suppliers to track monthly capacity charts, supporting subcontract administrators in decision-making.
Maintained management reports and tools, enhancing visibility of department metrics and performance.
Executed assignments in collaboration with upper management.
Supporting Subcontract administrators on a day-to-day basis.
Functioned as the main contact for RSO subcontract advisers, managing move requests, archiving, IT, software, and facilities requests.
Support Specialist IV, 01/2008 06/2010
BAE SYSTEMS, INC
Initially served as contractor/administrative assistant for engineering, supporting project operations.
Advanced to take on role of Support Specialist in Subcontract Department, working closely with management and other departments within the company.
Trademarked and secured documents for program participants.
Trademarked and secured documents for program participants.
Maintained and Secured program sensitive areas.
Generated various reports, including weekly outstanding subcontractor invoices.
Managed and prepared confidential proprietary reports specifically for Vice President of Engineering.
Initially supported five individuals; advanced to provide support to twelve staff member.
Developed and implemented an intricate report system from scratch, requiring in-depth research and regular communication with four other departments in order to incorporate their data.
Track Non-Disclosure Agreements, and coordinate with both Legal Department and Suppliers.
Developed and maintained all key documents, including spreadsheets, graphs/tables, and presentations for meetings.
Process all travel expenditures and expense reports to budget with finance.
Education
National University
Bachelor's in Science Program
Carrington College-Citrus Heights
Certified Pharmacy Technician
Graduated with Pharmacy Technician License
Summary Of Skills And Qualifications
Adept at building relationships, increasing revenue and maintaining budgets.
Proven successful in increasing value and improving productivity.
Driven, resourceful and able to thrive in challenging environments.
Skilled in planning and execution of special projects during time-critical assignments.
Able to coordinate multiple projects and meet deadlines under pressure.
Decisive and direct, yet flexible in responding to constantly changing assignments.
Organized, efficient, and precise with strong communication and liaison skills.
Skilled in finding broken systems and performing necessary change through project management or other methods.
Adept and experienced in problem solving and providing solutions.
Excellent qualifications in leadership and interpersonal communications.
Computer skills include Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), Oracle, Oracle Discover, Feith (for submitting invoices to subcontracts).
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