Versatile Billing and Customer Support Analyst

Tonya LeMelle

Lake Charles, Louisiana 337-***-**** **********@*****.***

Professional Summary

Results-driven analyst and customer service professional with experience in healthcare revenue cycle, claims escalation, billing operations, financial transactions, and account resolution. Proven ability to investigate complex issues, improve payment outcomes, and deliver excellent customer experiences. Strong background using Epic systems, insurance portals, Microsoft Office, and high-volume account management. Seeking a part-time remote opportunity with growth potential in analyst, billing, or customer support.

Core Competencies

Claims & Payment Analysis

Medical Billing / Revenue Cycle

Insurance Denial Resolution

Escalation Management

Customer Retention & Service Excellence

Account Reconciliation

Data Entry & Reporting

Epic / EMR Systems

Microsoft Excel / Outlook / Word

Remote Communication Tools

Process Improvement

Confidential Data Handling

Professional Experience

Claims Escalation Analyst - Lake Charles Memorial Hospital (2025-Present) Analyze escalated claims, resolve billing issues, correct claim errors, document actions, support complex inquiries.

Main Banker - Golden Nugget Casino (2013-2024)

Oversaw cash operations, balanced funds, investigated discrepancies, delivered guest service. Education

High School Diploma / GED

Contact this candidate