Versatile Business Analyst and Program Manager

ROOPA THARUVAI

Phone: 812-***-****

E-mail:**********@*****.***

QUALIFICATIONS

Area of expertise: Business analysis, account management, full cycle recruitment, project management, stake holder relationship, market analysis, mediation and advocacy, training and development, forecasting, strategic planning, and negotiations

10+ years’ experience working in both non-for-profit and for-profit organizations

Proficiency in Microsoft Word and Excel, PowerPoint, and Outlook

Able to prepare documents, correspondence, and spreadsheets

Excellent office administration, data entry and verbal & written communication skills

Experience in building and maintaining positive relationships with stake holders

Experience in working with diverse groups including the facilitation of information sharing workshops

Lead and direct continuous improvement in an organizations process.

Self-motivated person with excellent writing and research skills; able to grow positive relationship with clients and colleagues at all organizational levels.

Able to work under pressure in a fast-paced environment and prioritize workload

Able to think critically, solve problems and manage details

Well-organized, self- directed and responsible in completing assignments in a dynamic environment

Joint Health & Safety certified Worker

Fluent in Hindi, Gujarati, and Tamil

EMPLOYMENT HISTORY

July 2022 -Present Department of Employment and Social Development Payment Service Officer

Administration of federal benefit programs such as Employment Insurance, Canada Pension Plan and Old Age Security.

Processing PSO processes claim requests to determine entitlements and client queries.

Determines the eligibility of persons applying for Employment Insurance benefits monitors the payments throughout the duration of a claim and conducts investigation. Dec 2021 –June 2022 Lighthouse Labs YMCA of Western Ontario, Windsor, ON Career Services Advisor

Source and engage with potential employers to promote Lighthouse Labs Career Services, including D24Y wage subsidy program.

Promote OWN 2.0 IRCC funded program focused on youth; especially newcomer population to be reskilled into high demand IT- technical programs.

Coordinate the delivery of our Career Services programming, including presenting various established workshops (resumes, interviewing, job seeking etc) Mar 2016-Dec 2021 YMCA of Southwestern Ontario, Windsor, ON Employment Program Coordinator / Employment Specialist Mar 2011-Jul 2013 YMCA of Western Ontario, Windsor, ON Employment Consultant

Assist with monitoring contractual obligations, grants, and funding fulfillment

Assist with agency budgets, annual audit process,forecasting, analyses, and risk management

Accounting and fiscal management included preparation and presentation of monthly, quarterly and annual reports for Board of Directors and governmental committees

Prepare and maintain performance appraisals, month end and annual reports

Development, recruitment, enrollment, negotiation and evaluation of clients and staff

Coordinated efforts to identify, initiate contact, and cultivate new institutional and major stake holder relationships

Page Two, ROOPA 812-***-****/**********@*****.***

Program management: ensure smooth day to day delivery and service monitoring

Re (funding) of programming and delivery of Service Canada programs in Windsor and London

Research, write, deliver and accountable for project and recruitment targets in line with funding recruitment

Created and Delivered multiple projects including Internationally Trained Professionals Conference, SEED,ELT for health care professionals and multiple Skills Links programs Oct 2014-Jun 2015 Women's Enterprise Skills & Training of Windsor INC, Windsor, ON Job Developer / Employment Counselor

Interview clients to obtain employment history, educational background, career goals and develop plans to meet their employment goals

Identify barriers to employment and assist clients to develop job readiness skills and job search strategies

Assess need for additional assistance such as rehabilitation, and financial aid

Provided counselling assistance in the areas of: Job Maintenance, Job Search, Job Placement, Career Decision Making, or other identified employment needs

Develop training and workshops to assist clients with resume and cover letter writing, interview preparation and introduction to Canadian workplace culture and policies

Support and monitor clients as they progress through their Employment Service Plans Dec 2010 – Mar 2011 Top-notch Call center recruitment, Etobicoke, ON Oct 2008-Dec 2010 Indigo Staffing Solutions, Brampton, ON Employment Consultant

On-Site recruitment as needed. Identified current and prospective staffing requirements, collected and screened applicants and contacted potential applicants to arrange interviews

Describing the work duties, salary and benefits of a vacancy. Doing background checks and verifying the references, work experience and academic qualifications of applicants

Organised job fairs, workshops and other promotional events

Worked on bringing worker’s compensation program into full compliance

Worked on introducing and completing Bill 168 training

Updated employee manual covering issues including disciplinary procedures, code of conducted benefit information

Negotiated settlements of appeals and disputes and co-ordinate termination of employment process

Documented, assisted in processing WSIB claims and preparing return to work and modified work package. Supervised employees on modified duties EDUCATION/CREDENTIALS

April 1999 M.S. University, India

Bachelor of Commerce, Accounting and Auditing

Technologies, Tools & skills: MS Office, PowerPoint, Word, excel, MS Project, SABRE, SDLC, SQL, Access. Business Analysis (Health Care) course which included Basics of Healthcare Industry, Basic of PBM, NCPDP D.0 (Understanding Standard Format), Government Programs (Medicare Part D and Medicaid) and SDLC Life Cycles / BA Role and Responsibilities.

REFERENCES AVAILABLE UPON REQUEST

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