Customer Relations & Support Specialist

Etheena Hill

Palm Bay, FL

Phone: 321-***-****

Email: ***********@*****.***

Profile Summary

Customer-focused professional experienced in cultivating client relationships, resolving concerns, and elevating satisfaction through clear communication and strategic problem-solving. Adept at managing inquiries, interpreting feedback, researching issues, and delivering actionable, data-driven solutions in fast-paced settings. Demonstrated ability to juggle multiple priorities and sustain professional rapport with customers, vendors, and colleagues. Ability Summary

Microsoft Office Suite

Communication Tools (Jitsi, Zoom)

Email and Call-Based Support

Customer Feedback Analysis

Cross-Functional Communication

Time Management & Multitasking

Research & Data Analysis

Strong Customer Relationship Management (CRM) background Excellent written and verbal Communication

Professional History

Caregiver 03/2010 - Present

Self-Employed, Palm Bay, FL

− Home-schooled three children, improving their academic performance by 1-2 grade levels.

− Managed household budget for a family of 5, achieving annual savings of $4,000.

− Developed daily, weekly, and monthly routines that enhanced household efficiency and reduced conflicts.

− Coordinated and managed five monthly appointments and activities, with a success accuracy rate of 97%. Treasurer/Board member 03/2013 - 08/2017

Ask US Florida Inc, Melbourne, FL

− Developed and monitored an annual budget and communicated financial status/updates/goals with donors.

− Ensured accurate financial reporting and compliance with state regulations and collected member dues

− Maintained records of income, expenses, and donations.

− Assisted in developing fundraising strategies.

− Prepared financial statements for board meetings. Customer Service Manager 04/2008 - 10/2009

Kane's Furniture, Melbourne, FL

− Resolved over 30 daily customer and vendor inquiries via phone and email.

− Achieved a 95% satisfaction rate, based on post-interaction surveys, exceeding department goals by 15%.

− Developed and implemented strategies to improve customer and vendor satisfaction.

− Trained and mentored new customer service representatives, contributing to team development and performance.

Education History

High School Diploma

Palm Bay High, Palm Bay, FL

Professional References

Available upon request

Contact this candidate