Vendor Risk & Compliance Leader (10+ yrs in Insurance)

A well-rounded leader with comprehensive experience in contracts management, risk management, benefits, advising, office administration, vendor management, and customer service. Seeking a position within an established organization that is looking to enhance their procurement & compliance efforts. Well versed in insurance, benefits, and vendor negotiations, allowing for high-level collaboration between departments. Key Skills

- Supply Chain Procurement/Management: Experience overseeing global procurement efforts totaling upwards of

$5 million. Established SOPs around vendor onboarding, contract management, and inventory management.

- Vendor Negotiation: Negotiated with external vendors to secure key contracts at reasonable costs.

- Insurance & Policy Interpretation: Gained an insurance license in 2000, the knowledge of which I leverage to interpret vendor contracts and communicate with internal and external stakeholders.

- Real Estate Licensing & Compliance: Monitoring over 300 Brokers’ Licensing and 50 business licenses, SOS annual reports, and maintaining compliance to National Association of Realtors and state Real Estate Commissions.

- Level 3 Certified Vendor Regulatory Program Manager overseeing 140+ vendors to ensure compliance with the program requirements and regulatory laws.

Additional Skills: Communication – Process Improvement – Project Management and Planning – Staff Management – Performance Under Pressure – Problem Solving/Critical Thinking – Leadership – Sales – Customer Service – Coaching Compliance Experience

World Acceptance Corporation (August 2022 to Present) Vendor Compliance Specialist, HQ Greenville, SC

• Responsible for developing and implementing the Vendor Risk Management Program and supporting procedures and processes.

• Ensure appropriate initial risk assessment and due diligence is conducted on potential Vendors.

• Partner with Accounting/Accounts Payable prior to the addition of any Vendor to ensure no vendor is added without complying with the Policy.

• Ensure ongoing monitoring and oversight of Vendors in the Program, including maintenance of appropriate documentation and reporting, responding to identified issues, and escalating significant risk/issues to the Compliance Committee, Audit and Compliance Committee and the BOD.

• Terminate arrangements with Vendors that do not meet expectations or no longer align with the Company’s strategic goals, objectives, and/or risk appetite principles.

• Report ongoing Vendor monitoring and oversight results to the Compliance and the Audit and Compliance Committees at least quarterly.

Real Estate Experience

National Land Realty (January 2022 to July 2022)

Licensing & Compliance Coordinator, HQ Greenville, SC

• Manage all business licenses, ensuring compliance with state and national real estate laws

• Monitor Brokers and Salespersons licenses, ensuring compliance with state and national real estate laws

• File Annual Reports with SOS and maintain good standing per each state’s law

• Onboard and Affiliate new Brokers & Salespersons M B Mollie B. Balfe

Greer, SC 29650 501-***-**** ************@*****.*** Supply Chain Experience

Softbox Systems (Dec 2020 to Nov 2021)

Procurement Manager, U.S. & Canada

As the first procurement hire within Softbox, I played a key role in the design and launch of the internal procurement department. In addition to developing department wide KPIs and SOPs, I conducted extensive market research, managed all aspects of staff hiring, training, and development, and managed all day-to-day operations of the department.

• Managed the procurement process, overseeing all aspects of inventory and the purchasing of cold-chain packaging for the pharmaceutical industry. Managed twenty domestic and ten international vendors. Managed the acquisition of $5 million in inventory, resources, and personnel between six facilities.

• Served as the POC for the Softbox global team during projects involving the US.

• Controlled all aspects of vender pricing negotiations.

• Executed contract negotiations from start to finish, serving as the key point of approval.

• Reduced the number of invoicing errors by 80% after developing and implementing a standardized invoice process. This included the development of KPIs and training current staff.

• Travelled biweekly to meet with project managers and executives of various partner facilities.

• Initiated, red lined, executed, and managed all NDAs, including the review and revision phases. Murphy Oil USA (Jul 2018 to Jun 2020)

Procurement Vendor Risk & Contracts Management Coordinator

• Promoted to a vendor risk role after developing and implemented a corporate vendor-risk process to effectively vet vendors before onboarding.

• Managed over 4,000 contracts from cradle to grave. Reorganized the contract inventory system, transitioning it to a cloud-based depository.

• Assisted with a 4-month maintenance transformation process that ultimately selected 3 vendors for 4,000 stores and 12 different services, saving the company $6 million annually.

• Researched and selected a Vendor Management/Monitoring software within the company’s budget, spearheading the efforts to transition Murphy’s vendor management efforts to a cloud-based system. This system monitored all international suppliers and 75% of domestic vendors.

• Assisted with purchasing and sourcing. Supported vendor selection and contracting on major sourcing efforts and reassessing the risks associated with a vendor relationship prior to the renewal of Contract agreements. -

• Monitoring/Verifying Insurance requirements and Contract Compliance.

• Served as the liaison between the legal and procurement departments, working closely with legal to complete NDAs and manage contracts. Served as the point person for the approval of all NDAs and contracts. Insurance Experience

Willis Towers Watson (July 2020 to Nov 2020 – contract) Benefits Advisor, Operations & Administration

• Worked during the 2020 Medicare open enrollment season to assist clients in AL, AR, CA, CO, IA, LA, MD, MI, OH, SC, TX, and VT.

• Balanced 30-50 client calls each day to help clients interpret their policies and make decision that would benefit their unique situations.

• Remained organized during peak season.

Independent Insurance Provider (Sep 2017 to Jul 2018 – contract) Independent Insurance Provider

• Represented multiple insurance companies during peak enrollment seasons.

• Assisted with collections efforts, leveraging client relationships to establish payment agreements.

• Managed an extensive book of business, touching bases with 500+ clients every 6 months. Combined Insurance (Jan 2017 to Aug 2017 – contract) Independent Insurance Provider

• Identified customer needs and performed policy reviews.

• Conducted frequent sales presentations.

Reliable Life Insurance (Oct 2012 to Mar 2016)

Field Insurance Producer

• Worked primarily with low-income and elderly Medicare policy holders to help them interpret policies and make decision regarding their healthcare.

Education & Licenses

Life Insurance License Arkansas, South Carolina

Health & Accident Insurance License Arkansas, South Carolina Property & Casualty Insurance License Arkansas, South Carolina CRVPM Level 3 Greenville, SC

General Studies Courses Louisiana Tech University, Ruston, LA

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