Retail Operations Leader with 15+ Years Experience
Resume:
Lynn, Ma
Salem, Ma
Crystal Miller
Professional Summary
Hardworking Assistant Store Manager equipped with excellent leadership, problem-solving, and planning abilities. Drives store success with expert oversight of team activities and day-to-day operations. Dedicated to maximum profits and customer loyalty through top-notch service. Motivated Store Manager with more than [15years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.
Skills
Answer telephone calls Verbal communication
Creative thinking Manage files
Multitasking Coordination
Experience
Assistant Store Manager
Little Caesars
Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
Reversed poor performing store by revising systems, processes, training programs, and personnel.
Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
Manager
Dunkin' Donuts
Managed performance of team members by conducting performance appraisals and recommending promotions.
Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance. Supported back office procedures, including hiring and employment processes. Prepared payroll and maintenance budgets for corporate management approval. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. 54 PALEOLOGOS ST, 1, Peabody, MA 01960
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Aug 2003 - Mar 2006
Peabody, MA
Jun 2018
Lynn, Ma
May 2006
Swampscott, Ma
Jun 2004
Peabody, MA
Tracked labor, sales, and inventory and managed operations to maximize returns. Communicated policy updates to the department, answered questions and enforced compliance.
Forecasted expected demands and created plans to accomplish objectives while maintaining budgets and maximizing employee satisfaction. Reception Worker
Peabody law firm
I would file paperwork, answer the phones and set appointments. I also assisted clients with the Necessary paperwork that they needed for court.
Education
Psychology: Mental health and substance abuse
North shore community college
GPA 4.0
Minor in healthcare
Dean's List Honoree, three semesters.
Graduated with honors.
Volunteer,
Criminal justice Associates degree: Law
Marian court college
GPA 4.0
Dean's List Honoree, four semesters.
Graduated with honors.
High School Diploma: General
Peabody veterans memorial high school
GPA
Awarded
Graduated in top ten% of class.
Graduated with honors.
Class president, Student Government.
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