Operations & Customer Service Leader with Healthcare Focus

Na’Air Bell

Philadelphia, PA ***** 267-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Results-driven Operations and Customer Service professional with 6+ years of experience leading business operations, improving service delivery, and driving customer satisfaction. Proven ability to streamline processes, maintain regulatory compliance, and manage high-volume service environments. Seeking customer service, healthcare support, or operations-based roles in fast-paced, growth-focused organizations.

CORE SKILLS

Customer Service Excellence • Operations Management • Staff Training & Development • Compliance & Policy Implementation • Data Tracking & Reporting • CRM Systems • Scheduling Software • Electronic Medical Records (EMR/EHR) • Business Development • Process Improvement • Budgeting & Forecasting • Team Leadership • Conflict Resolution • Administrative Support

PROFESSIONAL EXPERIENCE

Operations Manager Owner

A Royal Help Home Care Agency – Philadelphia, PA

09/2023 – Present

Oversee daily operations of a healthcare agency supporting patient services, improving workflow efficiency and service delivery across care teams.

Implement and enforce compliance policies aligned with healthcare regulations, maintaining 100% adherence to state and federal standards.

Manage departmental budgets and financial planning using tracking tools and reporting systems, reducing operational waste and improving cost efficiency by 15%+Developed and maintained patient data tracking systems using internal databases and reporting tools, improving service quality and enabling accurate reporting and decision-making.

Business Operations Manager Co-Owner

Amaya Photography Studio – Philadelphia, PA

06/2017 – 07/2022

Increased customer retention by 25% through enhanced service strategies and improved client experience processes.

Analyzed financial performance and implemented operational improvements that boosted profitability and reduced expenses.

Conducted market research to identify trends, supporting business expansion and increasing customer acquisition.

Collaborated on strategic planning initiatives to scale operations and expand into new service markets.

Program Director Owner

Children in the Future Learning Academy – Philadelphia, PA

01/2017 – 12/2020

Managed full-cycle operations including hiring, onboarding, and training staff, leading a team of 10+ employees.

Developed and enforced safety and operational policies, maintaining full compliance with childcare regulations.

Created structured programs that improved student engagement, parent satisfaction, and overall service quality.

Delivered staff training programs that increased performance consistency and strengthened regulatory compliance.

Sales Associate

Foot Locker – Philadelphia, PA

01/2013 – 12/2016

Delivered high-volume customer service, assisting 50+ customers daily while maintaining strong satisfaction levels.

Processed transactions using POS systems with consistent accuracy and efficiency in fast-paced environments.

Supported inventory management and stock tracking, reducing discrepancies and improving product availability.

Contributed to sales growth through upselling and promotions, helping exceed team sales goals.

EDUCATION

Bachelor of Business Administration (BBA), Industrial-Organizational Psychology

University of Phoenix – Expected 2027

LEADERSHIP & AFFILATIONS

Mentor – Teen Ministry

Member – National Society of Leadership and Success (2024)

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