Customer Service Professional with Experience
Resume:
Wendy Perry
Commerce, GA ***** • 470-***-**** • **************@*****.***
Professional Summary
As customer service professional, brings
valuable experience in addressing and resolving
customer issues effectively. Known for strong
focus on team collaboration and achieving
positive outcomes. Reliable and adaptable with
excellent communication and problem-solving
skills.
Work History
Professional Driver, 08/2017 to Current
Lyft
Ensured timely and safe transport of
passengers to various destinations.
•
Maintained vehicle cleanliness and
performed routine inspections for optimal
safety.
•
Navigated effectively using GPS systems to
enhance route efficiency.
•
Provided exceptional customer service by
addressing passenger inquiries and
concerns.
•
Improved customer satisfaction by
providing timely and efficient
transportation services.
•
Utilized effective communication skills
when interacting with passengers from
diverse backgrounds and varying needs.
•
Remote Customer Service Representative,
08/2021 to 01/2022
Skills
• City and non-city driving
• Route planning
• Safe driving record
• Punctuality
• Customer service
• Active listening
• Critical thinking
• Data entry
• Customer relations
• Call center experience
• Computer proficiency
• Conflict resolution
• Professional telephone demeanor
• Customer satisfaction measurement
• Call center operations
• Microsoft outlook
• Call management
• Product knowledge
• Order processing
• Documentation
• Administrative support
• Customer relationship management (CRM)
• Data collection
• Microsoft Office Suite
• De-escalation techniques
• Clerical support
• Filing
• Customer education
• Product and service solutions
• Multi-line phone talent
Towers Watson – Arlington, VA
Resolved customer inquiries through phone
and email, ensuring timely responses and
high satisfaction levels.
•
Managed complex client accounts,
providing tailored solutions to meet specific
needs.
•
Analyzed customer feedback to identify
trends and recommend improvements in
service offerings.
•
Collaborated with cross-functional teams to
address operational challenges and
implement strategic solutions.
•
Managed high-stress situations effectively,
maintaining professionalism under pressure
while resolving disputes or conflicts.
•
Resolved customer complaints with
empathy, resulting in increased loyalty and
repeat business.
•
Handled escalated calls efficiently, finding
satisfactory resolutions for both customers
and the company alike.
•
Responded to customer requests for
products, services, and company
information.
•
Enhanced customer satisfaction by promptly
addressing concerns and providing accurate
information.
•
Maintained detailed records of customer
interactions, ensuring proper follow-up and
resolution of issues.
•
Assisted customers in navigating company
website and placing online orders,
improving overall user experience.
•
Collaborated with team members to develop
best practices for consistent customer service
delivery.
•
• Assertiveness
• Reading comprehension
• Research
• Office equipment proficiency
• Conflict mediation
• Proofreading
Education
Associate of Science
Associate of Applied Science: Business
Administrative Technology, 06/2011
North Georgia Technical College - Toccoa, GA
Certifications
Certified Microsoft Office Professional June 4,
2011
References
Chantrell Trahan
8703 Valley Flag Drive
Houston, TX 77078
Candice Romines
749 Swain Lane
Commerce, GA 30530
Michelle Orange
Toccoa, GA 30577
Stephens County Tax Assessor
Remote Customer Service Representative,
09/2020 to 01/2021
Chime Solutions – Morrow, GA
Streamlined communication processes
between departments to enhance service
delivery efficiency.
•
Developed rapport with customers through
active listening skills, leading to higher
retention rates and positive feedback from
clients.
•
Contributed to sales growth by upselling
products and services based on individual
customer requirements.
•
Exceeded performance metrics consistently,
earning recognition as a top performer
within the team.
•
Negotiated solutions with dissatisfied
customers, turning potential negative
reviews into positive testimonials.
•
Resolved escalated customer issues,
restoring confidence in company's
commitment to service excellence.
•
Participated in training programs to enhance
product knowledge and customer service
skills.
•
Maintained detailed records of customer
interactions, contributing to comprehensive
database for future reference.
•
Enhanced customer loyalty by offering
personalized solutions tailored to individual
needs.
•
Addressed customer inquiries to ensure
satisfaction and foster positive service
experience.
•
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