Hospitality GM with Multidepartment Expertise

Location:

Gaborone, Botswana

Posted:

June 01, 2026

Contact this candidate

Resume:

LAME WESLEY

KEBINAKGABO

Hotel General Manager, Marketing, Sales and Administration

Officer, Website Developer

About Me

Professional Experience

I began my Hospitality career at Laha Hotel & Safaris, managing Reservations and Food & Beverages. With prior experience in Electrical Maintenance and customer service, I expanded into General Maintenance and Marketing Officer. At Laha, I specialized in overseeing booking systems and ensuring exceptional customer service. In February 2024, I joined Three Tree Hotel for as a Supervisor and Maintenance Manager, overseeing operations and maintaining high standards for guest comfort. I then advanced to General Manager in September 2023 to date.

General Manager

Three Tree Hotel (Maun)

February 2024 to date

Overseeing day-to-day operations, ensuring

tasks are completed efficiently and according

to standards.

Providing guidance and support to staff

members, resolving conflicts, and fostering a

positive work environment.

Planning and executing maintenance

schedules to ensure the property is well-

maintained and operational.

Conducting regular inspections to identify and

address any maintenance issues promptly.

Managing maintenance budgets, procurement

of supplies, and coordination with external

contractors if needed.

Ensuring that maintenance work meets quality

standards and complies with safety regulations.

My Contact

**********@*****.***

Maun, Botswana

+267-**-***-***

Motswana

linkedin.com/in/lame-

kebinakgabo-59a2951b8

Reservations and Food & Beverages Officer

LAHA Hotel & Safaris (Maun)

November 2021 to May 2022

Full Time customer service consultant and

provider.

Handling guest inquiries, bookings,

cancellations, and modifications. Managing

reservation systems, ensuring accuracy in

bookings, and maximizing room occupancy.

General Maintenance, Marketing, Sales &

Administration (Addition to role)

May 2022 to February 2024

Strategy and planning to improve hotel sales,

standard and uphold hotel principles.

Front desk staff induction & training.

Introduce new computer systems to new and

old staff, (booking systems, cashflow systems,

housekeeping systems & kitchen staff systems)

Team building and customer relations, dispute

mediation.

Diploma Certificate in Electrical & Electronics Engineering ABM UNIVERSITY COLLEGE

2015 to 2016

Level: BQA Level 2

Certificate in Program Introduction, Entrepreneurship, Personal Finance, Professional Effectiveness, Personal Effectiveness, Agribusiness Tokafala STRYDE Maun

2020 to 2021

Level: Certificate

Training in Detergent Manufacturing

Maun

2021

Level: Training Certificate

Botswana General Certificate of Secondary Education (BGCSE) Mater Spei College (Francistown)

2012 to 2013

Level: O-Level

Small business in fixing and repairing electrical home appliances in the neighborhood.

Part time wiring, testing, faultfinding and maintaining electrical circuits in homes. Part-time casual work in Dunn's Retail Store in Maun as till operator, merchandizer, stock keeper and customer service work (promotions and selling). Store Merchandizer, Part-Time Salesman, Self Employed Electrician

Francistown & Maun

April 2018 to November 2021

Achievements & Volunteer Work

2009 – 2016 Received numerous medals, certificates and awards for Badminton and represented the nation in Namibia (Windhoek), South Africa, (Bloemfontein) respectively.

Educational Background

2021– date I have wonderfully represented Laha Hotel & Safaris in all Botswana Tourism

& HATAB Initiatives carried out country wide since my time here at Laha Hotel & Safaris, to acquire new business skills and make Business to Business relationships with other accommodation facilities to improve sales. Selected amongst staff to learn how to implement international booking engines (OTAs & SEOs), pay-per-click marketing, social media marketing

(Facebook) and hotel website management, in order to train reservations & administration team to implement effectively.

Hosted a 4 day company retreat for staff to further train them on customer service, market analysis, personal growth, personal finance, brand positioning Awards

Volunteer/

Chosen to

represent

Team work

Good customer relations

Strategic and social selling

Professional effectiveness

Comprehensive knowledge on basic IT skills, Microsoft Word, Outlook, Excel, Database, PPADB website, PowerPoint, printing & scanning, emails Good written and oral communication skills

Excellent telephone etiquette

Fast learner and motivational

Honest and dependable

Well presented and smart

Persistent with ANY job assigned to me regarding or disregarding my job description

Key Skills & Competences

Part time Website Developer and digital content designer. Honest and dependable

Fast learner and motivational

Interactive and friendly

Fluent in both Setswana and English

Persistent with any job assigned to me both regarding and disregarding my profession. Well presented and smart

Good sportsmanship (Badminton)