Pharmacy Technician and Customer Service Specialist

EVETT HUNT

*****.****@*****.*** 678-***-**** Snellville, GA 30039

Professional Summary

To find an organization or division that allows me the chance as well as the opportunity to display my skills and capabilities. I want to be able to continue to make successful contributions to the growth and continued success of the organization. I would also like to use my experience and have the room for continued growth as far as learning new skills in other areas of the organization. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Skills

20 plus years in customer service.

23 plus years of working with a client base of 150 Hemophilia Treatment Centers (HTCs)

10 plus years in managing and supervising employees

5 years of qualitative and software testing

Knowledge of hemophilia, blood specimens, and factor products

Packaging and shipping experience, along with ordering supplies

Seven years as a pharmacy technician

Billing support

Regulatory Compliance

Insurance reconciliation

Supply Restocking

Drug Inventory Management

Medication Dispensing

FDA compliance

Experience

CVS Pharmacy

Pharmacy tech

11/2017 - Current

Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Provided customer service to patients by answering questions about medications and health-related topics.

Assisted pharmacists in compounding sterile products according to state regulations.

Managed filing of prescriptions, both electronically and manually.

Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.

Ordered drugs from wholesalers as needed and maintained records of incoming shipments.

Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Received payment from customers and processed credit card transactions when necessary.

Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.

Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Organized work areas so that everything was easily accessible when needed.

Monitored inventory levels of commonly used drugs and placed orders when necessary.

Assisted in training new employees on pharmacy procedures.

Inductive Health Inc. Centers for Disease Control and Prevention (CDC) Atlanta, GA

Data Analyst II (Contractor)

07/2017 - Current

Process all the data and correction updates of information to the database for Community Counts.

This includes Initial Visit forms and Subsequent forms for all the patients enrolled.

Providing an accurate documentation and listing of all 10,000 patients and their information.

Provide support and data management to the Epidemiology and Surveillance Branch, and data corrections and updates to the informatics team.

Scanning and reimaging of the data forms used to be moved over to the shared drive and saved.

Centers for Disease Control and Prevention (CDC) Atlanta, GA

Help Desk Analyst (Contractor)

07/2010 - 06/2017

Entered all the data and corresponding information from 153 HTC sites, with over 10,000 patients enrolled.

Verified the data and made all updates or edits to the acting database.

Provided technical support to customers over the phone and email.

Entered all data. Specimen forms scanned and renamed. Lab forms in the new software system for over 10,000 patients.

Provided support to the Epidemiology and Surveillance Branch by serving as the data entry specialist and providing data management duties to the informatics team.

Provide monthly reports to the participating sites, along with patient enrollments.

Performed quality control testing for the programmers and developers on the Epi team.

Conducted follow-up calls to ensure resolution of customer complaints or issues.

Centers for Disease Control and Prevention (CDC) Atlanta, GA

Computer Statistical Specialist

(Contractor)

06/2002 - 07/2010

Entered all the data and corresponding information for UDC (Universal Data Collections), with over 800 participants a year and consisting of over 27,000 patients.

Maintained and managed the patient's information for 153 sites, which averaged about 7,000 forms a year.

Imported and verified the legacy data in the new platforms.

Provided the data management on all 153 sites and over 27,000 patients, which included all updates and corrections.

Logged in all paper projects completed by the Hemophilia Treatment Centers and all the Division coordinating projects. There are about 40,000 records.

Provide monthly reports to the participating sites, along with patient enrollments.

Performed training for the 153 HTC sites, when needed.

Centers for Disease Control and Prevention (CDC) Atlanta, GA

Graphic Specialist & Data Management (Contractor)

04/1997 - 06/2002

Imaging and transferring information from microfiche into the database.

Providing data management by correcting all the information imaged and making sure all errors were corrected.

Entering all new data into the new system software and moving it to the shared drive.

Provide assistance with all miscellaneous projects or assignments.

Developed and implemented specialized procedures for customer service operations.

Generated reports to track performance metrics of team members.

Education

Dekalb Technical Institute Clarkston, GA

Associate Degree in Marketing Administration

Troy University Troy, Alabama

B.S., Bachelor in Business Administration and Human Resource Management

Certifications

Pharmacy Technician License (PHTC046592).

Currently studying for the PTCB exam to take by the end of December 2024.

References

References available upon request.

Contact this candidate