Customer Service & Retention Specialist

Christian Harris

Cedar Park, TX ***** +1-737-***-**** *******************@*****.***

Willing to relocate to: United States - Remote - Austin, TX Work Experience

Retention Specialist

Spectrum Austin, TX

July 2021 to February 2026

Retention agent, over all customer service while keeping customer relationship, entering data, changing packages, remaking cable packages, multi tasking, self starting, agent os and csg experience Shift Lead

Walgreens Boots Alliance Michigan City, IN

June 2020 to June 2021

Ran the shift, counted money, opened and closed shift, stocked, handled deliveries, delegated who did what for the shift Night Auditor

Sleep Inn and Suites Round Rock, TX

February 2019 to May 2020

Check in, check out, handled cash, cleaning, minor maintenance, Drive Thru Cashier

T Allens Restaurant Michigan City, IN

May 2018 to June 2019

Took money and handed out food.

Customer Service Representative

INDIANA PAGING NETWORK Michigan City, IN

January 2014 to May 2018

Answering service, took messages and gave second hand information, also connected some with on call nurse or doctor Customer Service Representative

Americall Michigan City, IN

February 2002 to May 2003

Answered calls and assisted customers.

Education

Medical Assisting (Associate)

Brown mackie college Michigan City, IN

March 2010 to June 2013

All (High school diploma)

Michigan City High School Michigan City, IN

August 2001 to June 2003

Some college

Skills

Clear verbal communication Microsoft Teams Project team coordination Adobe Acrobat Network installation Data collection Customer support Equipment troubleshooting Medical terminology Microsoft Office Client rights in caregiving CRM system proficiency Mac OS LAN Oracle iOS Search engines Active Directory management Zoom Filing Google Docs Avaya Epic Telemarketing Cash register AI Medical records Interpersonal communication Excel formulas Continuous improvement Customer relationship management Clerical experience SSIS Cooking Front desk Hotel experience Information architecture Technical Support Transcription Word processing Guest services Healthcare administration Office management Customer service Excel data analysis Data entry in Excel Upselling Google Suite Climbing Payroll Accounting CRM Software Customer relationship building Microsoft Powerpoint Customer support ticket management Microsoft Publisher Spreadsheets Databases State healthcare regulations Complaint handling Quality assurance Customer support experience within healthcare industry Cold Calling Greeting customers Moving Math Empathy Clean workspace maintenance Office experience Algebra Managing patient records Hospice care Cash handling Customer issue escalation Live chat Desktop Support Patient charting Cashiering HIPAA Insurance verification Regulatory compliance Typing Peachtree Productivity software VPN Hospitality Presentation skills Patient observation Computer skills Microsoft Word Computer Networking Technical troubleshooting support Call center Client interaction via phone calls Mobile devices Data entry QuickBooks Caregiving Data analytics Accounts payable NetSuite Computer literacy Call center agent experience Zendesk Balancing cash drawers Organizational skills Team development Computer science Ability to follow instructions Patience Logistics Report writing CSS Customer retention Document management Cross-functional communication Administrative experience Point of sale (POS) data Marketing Teamwork Order entry Financial concepts Medical office experience Social media marketing Microsoft Access Microsoft SQL Server WordPress SQL Server Management Studio Cloud-based systems Windows Telecommunications headsets Data structures Self Tax preparation Tutoring Pivot tables Sales experience within healthcare Microsoft Outlook Microsoft 365 proficiency Remote Access Software Microsoft Excel Basic math 10 key typing Supervising experience Vital signs Employee Orientation Customer communication Active listening HTML Multitasking Active Directory Data verification POS Software troubleshooting Telecommunication Google Sheets Safe work practices Azure Negotiation Achieving HIPAA compliance Record keeping Time management Social media management VoIP Client services experience within financial services industry 5G Health insurance authorizations Phone answering Outbound calling Medical receptionist Phone call management Phone etiquette Task prioritization Outside sales Service-oriented architecture Hospital experience Handling customer inquiries Patient interaction Documentation review Host/hostess experience Sales Operating Systems Client relationship development Geometry Customer support specialist experience Problem-solving PHP Learning technology Escalation handling Childcare Phone customer support Web development Restaurant experience Technical support Ethernet Metadata Data analysis skills Help desk Electronic health records (EHR) management Workflow management (operations management method) Troubleshooting Remote access software Medical administrative support Web accessibility SSRS Fraud prevention and detection Clear language communication Employee evaluation Computer hardware Writing skills Help Desk ADP Customer inquiry handling Collection management Managing customer accounts Project monitoring Progress tracking (project management tasks) Attention to detail Network Support Phone inquiries Intake Event customer service Home health IVR Account Management Appointment scheduling Workforce development Insurance prior authorization Phone communication Research Customer complaint resolution Analysis skills Clinic experience Accounts receivable Proofreading OPERA Order processing Meal preparation Workday Account management Grammar Experience Technical Proficiency Communication skills Data validation Client email correspondence Antivirus software Cold calling macOS Anatomy knowledge Conflict management Communication platforms Management Computer operation Lead generation Slack Medical scheduling Fair Housing regulations Fashion retail CCTV Banking English

Languages

English

Certifications and Licenses

Driver's License

BLS Certification

First Aid Certification

CPR Certification

Additional Information

Authorized to work in the US for any employer

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