Customer Service Representative
Resume:
Emelie Hartrampf
Westminster, CO 80030
************@*****.***
EXPERIENCE
Private Music Instructor - Trumpet Teacher
MAY 2021 - PRESENT
Instruction
Teach private trumpet lessons to students of all ages and musical
backgrounds.
Specialize in trumpet technique, jazz performance, and jazz
improvisation.
Instruct students in multiple styles including classical, pop, and other
genres based on their interests.
Tailor lesson plans to individual learning goals, skill levels, and musical
preferences.
Other experience
sectional teaching at Slavens Elementary School
mentorship for jazz combos for the Colorado Conservatory for the Jazz
Arts (CCJA)
Skills: Trumpet Technique & Pedagogy - Jazz Performance & Improvisation -
Music Theory - Lesson Planning & Curriculum Development - Student
Assessment & Progress Tracking - Multi-Genre Instruction (Classical, Pop, Jazz,
etc.) - Communication & Interpersonal Skills - Patience, Adaptability, and
Motivation - Ear Training & Sight-Reading
Starbucks Coffee Company, Boulder - Barista
OCTOBER 2024 - PRESENT
Customer Service
Deliver fast, high quality customer service and sales experience
Interact with customers in a personalized and tailored manner to
deliver the best possible coffee house experience
Gained capabilities of customer satisfaction and conflict resolution
skills
Barista Skills
Prepare high quality, hand-crafted beverages with precision and
accuracy
Capable of remembering a multitude of beverage recipes and
procedures, maintain knowledge regarding ingredients and possible
modifications
Can multitask, sequence, and efficiently prepare multiple drinks at a
time while engaging with staff and customers in a friendly manner
Successfully operate all coffee-house equipment and have experience
cleaning and trouble shooting machines.
Maintain knowledge of and follow all food safety regulations
Store Operations
Collaborate with partners to handle peaks and rushes
Efficiently work to clean and organize store to maintain a safe work
space and comfortable environment for customers
Gained high level of cleaning and store knowledge from engaging in
"clean play" shifts that involve deep cleaning store equipment and
areas
Support my team by picking up and covering shifts for my store as well
as other stores in my district
Accolades
awarded "Partner of the Quarter" through hard work and dedication
after working at Starbucks for 3 months.
Windward Veterinary Chiropractics & Acupuncture - Personal
Assistant
SEPTEMBER 2020 - MAY 2022
Responsibilities:
Supported operations of a small ranch and veterinary practice
Cleaned and maintained the veterinary office, including sanitizing
surfaces and organizing treatment supplies.
Sorted and filed medical documents; organized acupuncture needles
and other clinical materials.
Performed regular household cleaning for the family residence
(vacuuming, mopping, dusting, general upkeep).
Maintained barn cleanliness by sweeping, mucking, and organizing
work areas.
Completed physically demanding tasks such as cutting and
transporting hay bales.
Provided comprehensive animal-care support, including feeding
horses, cows, chickens, ducks, geese, turkeys, and cats on weekends.
Handled various property-maintenance tasks: weeding gardens,
cleaning the chicken coop, collecting pet waste, and changing cat litter.
Managed errands including grocery shopping and recycling drop-offs.
Skills: Animal Care - Ranch & Barn Maintenance - Veterinary Office Support -
File Organization - General Housekeeping - Groundskeeping - Task
Prioritization - Attention to Detail - Physical Labor - Errand Management
City of Longmont Colorado - Swim Instructor
MARCH 2018 - NOVEMBER 2019
Provided personalized swim instruction to children across a wide range
of ages and skill levels.
Led structured group lessons, ensuring an engaging and supportive
learning environment.
Supervised and safeguarded students, maintaining strict adherence to
safety protocols.
Developed customized lesson plans tailored to individual and group
needs.
Utilized creative and innovative teaching strategies to support skill
development and confidence in the water.
Skills: Swim Instruction - Child Supervision - Safety Protocols - Lesson
Planning - Group Leadership - Creative Teaching Methods - Communication -
Patience - Adaptability
City of Longmont Colorado - Lifeguard
MAY 2016 - NOVEMBER 2019
Ensured guest safety by enforcing pool rules and safety regulations.
Actively monitored and safeguarded the pool area to prevent
accidents and respond quickly to emergencies.
Performed water rescues and provided assistance to individuals in
distress.
Administered first aid and followed emergency response protocols.
Maintained pool equipment and facility cleanliness, including trash
removal, sanitizing surfaces, and vacuuming the pool.
Monitored and balanced pool pump systems and chemical levels to
meet safety standards.
Set up and tore down outdoor and recreational equipment such as
tents, umbrellas, pool chairs, and pool tables.
Skills: Lifeguarding - Water Rescue - First Aid - Safety Enforcement -
Emergency Response - Pool Maintenance - Equipment Setup & Breakdown -
Facility Sanitation - Attention to Detail - Situational Awareness
EDUCATION
Silver Creek High School, Longmont - HS diploma
AUGUST 2016 - MAY 2020
Colorado University of Boulder, BM - Jazz Studies
AUGUST 2016 - MAY 2020
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