Strategic IT Leader and Digital Solutions Architect

Jayesh Pandya

*************@*****.*** +91-982******* Mumbai, India

Strategic IT Leader Digital Solutions Architect Transformation Expert With over 25 years of global expertise in strategic outsourcing, IT managed services, and digital solutions, I am recognized as a seasoned IT leader, adept at navigating complex IT service engagements and driving innovation. Leading diverse teams to orchestrate digital transformations and consistently surpass financial objectives defines my career trajectory. With a proven track record of selling digital solutions and exceptional problem-solving skills, I excel in managing multi-functional, globally dispersed teams, fostering collaboration, and mitigating business risks effectively. My expertise spans managed services capability development, IT program management, and financial management. With a proactive risk management approach and unwavering commitment to compliance, I uphold governance standards to the highest degree. Proficient in stakeholder engagement, contract negotiations, and collaboration with vendor ecosystems, I ensure the efficient delivery of large-scale initiatives. With a commanding executive presence and relentless customer focus, I am poised to align my expertise to ensure seamless project and service management, exceeding customer expectations, and driving continued growth and success. Committed to continuous self-development, I stay abreast of technology advancements, market trends, product landscapes, and competitor activities. In summary, I am a dynamic, approachable, and results-driven IT leader with a proven ability to inspire teams, influence stakeholders, and drive innovation.

Signature Competencies

• Managed IT Services • Executive communication • IT Security and Resiliency

• Pre-Sales Engagement • Strategic Planning • Risk Management

• Digital Transformation • Stakeholder Engagement • Project Management

• Business Case Development • Contract Negotiations • Team building & Coaching

• Deals Structuring • IT Service management • Vendor Management

• Consultative Solution Selling • IT Optimisation • Spend Management

• IT Strategy • Hybrid Cloud Solutions • Cost efficiency EXECUTIVE HIGHLIGHTS

• Supported IBM’s Asia Pacific and Middle East Africa Region as Director, Managed IT Services Solution, New Business Engagement. Successfully optimized the total solution cost by over USD 55M per annum from deal solutions, that translated into a 3% year- on-year improvement in solution costs and contributing to the profit margin expansion.

• Supported markets across Asia Pacific region, leading dynamic and motivated teams of 50+ resources as Executive Program Manager, Business Operations for IBM. Managed annual IT spend of USD 850M, achieved year-on-year spend improvements totalling USD 81M, and exceeded the annual Cost Take Out target by 20%, surpassing expectations.

• Drove significant growth in new business opportunities, renegotiations, and the expansion of large accounts base as Associate Director, Managed IT Services Solution, India / South Asia for IBM. Achieved annual signings exceeding USD 200M by providing leadership and guidance to a team of senior technical professionals. Led multiple mid to large size deals across sectors, including telecom, banking, engineering, education, and automobiles.

• As IBM’s Senior Consulting Technical Solution Leader, Managed IT Services, Asia Pacific, achieved remarkable growth in outsourcing business, playing a pivotal role in securing over USD 5B worth of Total Contract Value (TCV) signings. PROFESSIONAL EXPERIENCE

Independent Consultant – Managed IT Services and Digital Transformation (July 2025 – till date) Engaged with startup organizations through selective consulting and advisory assignments, supporting managed services engagements, governance frameworks, deal structuring, cost optimisation and strategic business transformation initiatives. Vice President – Sales, Syndrome NewEdge Pvt Ltd (April 2025 – July 2025) Syndrome NewEdge, a leading IT systems integration firm delivering comprehensive solutions across networking, datacenter, managed services, and AI. Backed by strong global OEM partnerships and a highly skilled team, it enables clients to achieve business growth through innovative, customized technology deployments. As Vice President – Sales, I lead enterprise sales strategy with a focus on large-scale system integration and managed services in the BFSI sector. I have driven high-value client engagements and RFP-led pursuits worth over 200 Cr. Successfully secured 65 Cr across two major tender wins for a major BFSI client and over 100 Cr as Team Lead. I specialize in driving revenue growth through customer-centric solutioning, strategic account development, and cross-functional team leadership. Professional Sabbatical (May 2023 – Mar 2024)

Took a well-earned sabbatical after 25+ years of continuous service to spend quality time with family, explore the USA, attend my son’s graduation in Maryland, and relocate back to Mumbai after 7 enriching years in Singapore. Kyndryl Singapore Pte Ltd / IBM Global Services Pte Ltd, Singapore (May 2017 - Apr 2023) Sep 2021 - Apr 2023: Director, Managed IT Services Solution, New Business Engagement, Kyndryl Singapore Pte Ltd Supported Principal Markets - India, ANZ, Japan and Strategic Markets - ASEAN, Korea, GCG and MEA in East Region.

• Generated transformative outcomes and delivered value creation for clients in a large-scale IT services solution by analyzing solution strategy, aligning scope, optimizing costs, ensuring market competitiveness, and incorporating global best practices.

• Drove cost optimization, risk mitigation and Profit Margin improvement by conducting risk profiling, competitive analysis and vendor management in varied solution elements including data center strategy, capital investment, software solutions, hybrid cloud solutions, security and resiliency.

• Leveraged and delivered the most optimized sourcing of vended resources and met client’s requirements by driving synergies amongst procurement, operations, solutions and engagement teams. May 2019 - Aug 2021: Associate Director, Managed IT Services Solution, New Business Engagement, IBM Global Services Pte Ltd Supported IBM’s Asia Pacific and Middle East Africa Region.

• Improved spend profile and drove down costs in large and complex deals through the development of new business engagement processes, comprehensive evaluation of sourcing strategies, and exploration of technical innovation.

• Proactively addressed solution strategy and cost decisions by establishing a communication and engagement model for technology solutions and vendor services, while conducting assessments of capital investment and market competitiveness.

• Optimized solutions and eliminated dilutive elements by promoting the IBM products and services as viable alternatives. May 2017 - Apr 2019: Executive Program Manager, Business Operations, IBM Global Services Pte Ltd Supported markets across Asia Pacific region, leading dynamic and motivated teams of 50+ resources.

• Successfully implemented consistent management controls and reporting processes, effectively managing stakeholders and providing mentorship and coaching to a large professional team, resulting in the delivery of exceptional outcomes.

• Demonstrated accountability for ensuring high-quality delivery and efficient cost management of essential non-labor IT resources, including hardware, software, maintenance, networks, data center facilities, and vended services.

• Held financial responsibility for managing non-labor IT spend and achieving cost take-out (CTO) objectives and targets within IT Services Delivery.

IBM Global Services Pvt Ltd, India (Feb 1999 - Apr 2017) Jan 2012 - Apr 2017: Associate Director, Managed IT Services Solution, India / South Asia Drove new business opportunities, renegotiations, and large accounts base growth.

• Enabled digital transformation through resilient, secure, and scalable technology solutions. Leveraged hybrid cloud, network, security, datacenter, consolidations, analytics and automation to effectively address IT challenges and Customer needs

• Collaborated with sales leadership to drive business development initiatives, devise sales strategies, qualify deals, establish competitive positioning, and make commercial decisions. Resulted in successful opportunity closure and revenue growth.

• Ensured alignment of technical solutions with the cost case, proposal, and contract scope. Proactively addressed issues, gaps, and high-risk items to mitigate business risk. Provided coaching and technical guidance to empower the team in strategizing and developing solutions that yield cost savings and bring notable value to customers.

• Mentored solution managers and architects, guiding them in engagement practices, mature solutioning processes, IT services definition, standard solution modules, and service delivery models, enhancing overall performance and capability. Jan 2002 - Jan 2012: Senior Consulting Technical Solution Leader, Managed IT Services, Asia Pacific Achieved remarkable growth in IBM's outsourcing business, playing a pivotal role in securing over USD 5 Billion worth of Total Contract Value (TCV) signings in the India/SA region.

• Spearheaded innovative solution designs and comprehensive cost models to drive high-value System Integration and transformational managed IT service contracts across India and the Asia Pacific region. Successfully led large-scale, multidisciplinary projects, ensuring alignment with customer IT and business needs while delivering impactful results.

• Led strategic engagements with C-level executives in business and finance, along with senior architects and project and delivery leaders, driving alignment and collaboration across phases of business development, opportunity qualification, strategy and scope definition, technical reviews, proposal presentations, and contract negotiations.

• Trained over 200 professionals on IBM's Global Solution Design tool and conducted sessions on Managed IT Services engagement processes, case study presentations on solution constructs of large deals, and role of Technical Solution Leader. Feb 1999 - Jan 2002: Project Executive, Managed IT Services Project Lead for a prestigious outsourcing contract with Procter and Gamble (P&G) in Mumbai, India.

• Transformed a traditional IT Helpdesk into a thriving IT call center for P&G Asia Pacific region, resulting in a first-call resolution rate above 90%, and becoming the number one region in P&G Global.

• Increased resource productivity, cost efficiency, and customer satisfaction, earning recognition from P&G with an Appreciation Letter and Team Award as well as contract term renewal with improved financials. My Prestigious Mega Outsourcing Wins in IBM as Managed Services Solution Leader: Vodafone, India: IT Outsourcing Contract Renegotiation – TCV US$ 692 M

• Achieved a critical win against Tech-M, HP, Wipro, and TCS in a rigorous RFP process guided by KPMG. Bharti Airtel, Africa: Full Scope IT Strategic Outsourcing – TCV US$ 1.5 B

• Initiated a significant transformation in the African telecom market, reinforcing IBM's leadership in the region. Vodafone, India: Full Scope IT Strategic Outsourcing – TCV US$ 640 M

• Established IBM as the leading IT outsourcing service provider in the Indian telecom market, surpassing competitors. IDEA Cellular, India: Full Scope IT Strategic Outsourcing – TCV US$ 621 M

• Delivered an impressive win within 90 days of the initial client presentation. Bharti Airtel, India: Service Delivery Platform – TCV US$ $107 M

• Developed the industry's first Service Delivery Platform for a mobile operator, redefining network and IT boundaries. My Other Significant Accomplishments

I have extensive experience working on large and mid-size deals across various industries. Some key examples include: Manufacturing: ABB, Tata Motors, Real Estate: DLF, FMCG: Britannia, Whirlpool, P&G, Education: SchoolNet, West Bengal Schools, Aviation: Jet Airways Call Center, Healthcare: Apollo Munich I have also successfully led competitive RFP situations and customer engagements for major clients such as: Banking: HDFC Bank, Syndicate Bank, Bank of India, Canara Bank, Infrastructure and Energy: Indus Tower, Adani Enterprise, Retail: Lulu, Future Group, Telecom: Robi Axiata, T Bank, Henon.

Additionally, I have worked on numerous small, mid-size, and large-scale transactions, delivering solutions tailored to meet customer needs and business goals.

My Awards and Recognition in IBM / Kyndryl:

• Certificate of Achievement July 2022

• Certificate of Excellence - August 2016

• The Gerstner Award for Customer Excellence - March 2008

• Asia Pacific Hundred Percent Club (HPC) - March 2008

• Global Golden Circle - April 2007

• Bravo! Award - January 2007

• Asia Pacific 1H 2006 Leadership Award - July 2006 My Formative Years

• RAMCO SYSTEMS, Mumbai, India Nov 1997- Feb 1999 Senior Consultant - Data Networks

• Parke – Davis (India) Limited, Mumbai, India May 1997- Nov 1997 Deputy Manager - Networks & Telecommunications

• Mafatlal Consultancy Services (I) Limited, Mumbai, India Jul 1992- May 1997 Senior Networks Consultant

• COMPULINK, Mumbai, India Sep 1990- Jun 1992 Senior Systems Engineer

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