Operations & Administrative Professional with Healthcare Focus

Chenoa Channell

Dallas, GA ***** 678-***-**** ******.********@*****.***

PROFESSIONAL EXPERIENCE

NORTHWEST GEORGIA ONCOLOGY/Wellstar Medical Group April 2025 - Present Clinical Administrative Assistant Float

Proven commitment to delivering exceptional support that prioritizes patient satisfaction and operational efficiency to Northwest Georgia's Oncology (NGOC) Cartersville, Douglasville, Hiram, Austell, and Vinnings locations. Includes proven ability in managing patient records, coordinating follow up appointments, faxed requests, peer to peer and/or appeal coordination, labs and imaging authorization approval coordination. LIFE UNIVERSITY June 2023 – April 2025

Radiology Front Desk Coordinator

Provided a positive first point of contact for patients and visitors entering the clinic, ensuring a smooth, efficient, and timely patient flow at all times. Responsible for creating and updating patient records, obtaining required signatures, providing clerical support and assistance, escorting patients throughout the clinic, and providing general information regarding the clinic system.

OPTUM/United Health Group 2013 – February 2023

Mental Health and Substance Abuse Substance Abuse Supervisor Managed a staff of 15 by building relationships with the team and establishing trust with the company. Provided coaching and performance reviews for team members. Intake Coordinator/Team Lead/SME

Performed initial triage of members. Helped members with questions regarding their claims and benefits. Helped providers with status of claims, prior authorizations, and various benefit questions.

● Managed the referrals process, incoming and outgoing referrals, and prior authorizations.

● Resolved provider/member inquiries concerning Benefit and Eligibility information, Billing and Payment issues, customer material requests, Physician assignments, Authorization for treatment and Explanation of Benefits (EOB).

SME

Assisted with new hire training, data analytic projects as needed and team lead to former supervisor. TMA Agent

Processed and tracked inpatient and outpatient authorization requests. Distributed the appropriate work products to clinical teams for review.

● Efficiently responded to incoming calls and provided prompt and courteous service to customers, guests, and external stakeholders including inpatient hospitals. ALORICA 2011 – 2013

Administrative Assistant to Senior Site Director/Culture Champion (2012 – 2013) Orchestrated all employee events/activities designed to promote a positive environment for over 800 employees and 5 site directors located at the site.

● Negotiated discounts with local vendors such GA Aquarium, Atlanta Hawks, popular restaurant chains and more. Coordinated and implemented Blood Drives, Clothing Drives, School Supply Drives, etc.

● Launched Onsite Initiatives such as gym, daycare, management break room, and staff empowerment room. Redecorated the entire site.

Assumption of Liability Specialist Quality Coordinator/Culture Champion 2011 – 2012 Managed expense reports, monthly discretionary fund reconciliations, incentive proposals and org charts. Propose, design, implement and manage employee monthly incentive programs and annual employee appreciation programs.

• Took ownership of inquiries and proactively followed through to resolution. Ensures all customer queries are investigated and resolved with minimal escalation.

• Adhered to agreed standards of quality and quantity and processed all orders/claims/queries with a minimum 98% accuracy rate. Maintained professional working relationship with internal and external customers, customer service management and higher-level management. EDUCATION

Associate of Arts (A.A.) Business Office Administration Advanced Career Training

PROFESSIONAL DEVELOPMENT

Licensed Claims Adjuster

Member of Toast Masters

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