Executive Assistant

JORGE LUIS ROSARIO RIVERA

San Juan, PR *****

Tel. 787-***-****

**.*******.**@*****.***

www.linkedin.com/in/jorge-l-rosario-rivera-09a196157

Luxury hospitality and executive support professional experienced in VIP relations, cross-

functional coordination, and high-touch client service within fast-paced environments. Skilled in

managing complex logistics, anticipating evolving priorities, and delivering polished

communication with discretion and professionalism.

EXPERIENCE

Dorado Beach a Ritz Carlton Reserve March 2025 ? Present

Embajador ? Personal Host

? Coordinate complex itineraries, dining reservations, transportation,

scheduling logistics, and personalized experiences for high-pro le and ultra-

high-net-worth guests within a Forbes Five-Star luxury environment.

? Serve as a primary liaison between guests, leadership, and resort

departments while managing sensitive requests, scheduling changes, and

operational follow-up with discretion and professionalism.

? Coordinate across leadership and operational departments to execute

seamless experiences for high-pro le guests and executive clientele.

? Anticipate guest preferences and operational needs while maintaining

polished communication before, during, and after stays to ensure continuity

of service and relationship management.

? Manage con dential guest pro les, itineraries, reservations, and service

coordination through OPERA PMS.

US Department of Homeland Security October 2024 ? February 2025

Federal Emergency Management Agency

Human Services Specialist ? Bilingual

? Supported administrative coordination and operational processes within

fast-paced, time-sensitive environments.

? Maintained professionalism and attention to detail while assisting disaster

survivors and coordinating across multiple teams.

? Managed documentation, communication, and case-related follow-up in

high-volume operational settings.

PEPSICO Caribbean, Inc. February 2024 ? August 2024

NextGen Internship ? Project Manager/Marketing Intern

? Supported administrative coordination, reporting, presentations, and

communication initiatives across departments.

? Assisted with scheduling, event coordination, vendor communication, and

operational projects under executive leadership.

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JORGE LUIS ROSARIO RIVERA

San Juan, PR 00918

Tel. 787-***-****

**.*******.**@*****.***

www.linkedin.com/in/jorge-l-rosario-rivera-09a196157

? Developed experience operating within professional corporate and brand

standards.

GONE Supply Co. April 2017 ? Present

Founder & Marketing Coordinator

? Lead operations for an independent apparel brand overseeing vendor

coordination, campaign planning, client communication, and product

logistics.

? Coordinate partnerships, production timelines, and multi-platform marketing

initiatives while maintaining consistent brand presentation across digital and

retail channels.

? Coordinate relationships with suppliers, photographers, printers, and creative

collaborators to execute campaigns and product launches e ciently.

? Organized community engagement and voter registration initiatives that

generated local media coverage while strengthening brand visibility through

strategic outreach and event coordination.

Education

University of Puerto Rico - Rio Piedras Campus August 2017 ? May 2022

Bachelor?s Degree in Business Administration ? Marketing

Oracle May 2019 ? October 2020

Generation O - Student Intern

? Supported communication and coordination initiatives across multiple

departments within a corporate environment.

? Gained exposure to hospitality technology systems and executive-level

corporate work ows.

CORE COMPETENCIES

Executive Support ? Luxury Hospitality Operations ? VIP Relations ? Calendar & Travel

Coordination ? Cross-Functional Communication ? Con dential Information Handling ? Vendor

Coordination ? Microsoft O ce Suite ? OPERA PMS ? English & Spanish Fluency

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