Mail Processor
Resume:
?Elisa M. Candelas
*** ******** **. *******, *******. 33511 813-***-****
*************@*****.***
Professional summary
Dedicated and highly organized professional with over 5 years of experience in behavioral health, education, office administration, project coordination, and customer service. Experienced in team collaboration, operational support, client and family relations, scheduling coordination, documentation management, and multicultural communication. Recognized for strong leadership potential, administrative efficiency, adaptability, and compassionate client-centered service. Multilingual in English, Spanish, and Dutch, with international educational and professional experience supporting effective communication with diverse populations. Currently pursuing a Bachelor?s Degree in Industrial Psychology to further strengthen leadership, organizational behavior, and management expertise. Seeking a management, operations, administration, or leadership role where organizational, interpersonal, and project coordination skills can contribute to team success and operational excellence.
CORE COMPETENCIES
? Applied Behavior Analysis (ABA)
? Behavioral Health Operations
? Office Administration
? Project Administration & Coordination
? Customer Service & Client Relations
? Patient & Family Support
? Multicultural Communication
? Team Leadership & Staff Support
? Clinical Documentation & Compliance
? Scheduling & Calendar Coordination
? Organizational & Administrative Management
? Conflict Resolution & De-escalation
? Data Collection & Reporting
? Medicaid Documentation
? HIPAA Compliance
? Curriculum Development
? Microsoft Office Suite
? SAP
? Catalyst
? Rethink Behavioral Health
? webABA
Professional experience
Registered Behavior Technician (RBT) Behavioral Health Professional
Alellie LLC Paradigm Behavioral Health Full Spectrum Behavior Analysis Quest Inc. ? Tampa, FL
September 2020 ? Present
? Provide individualized ABA therapy services for children and adolescents in clinical, home, school, and community environments.
? Implement behavior intervention plans under BCBA supervision while maintaining compassionate, ethical, and evidence-based care.
? Deliver exceptional client and family support through professional communication, empathy, and relationship-building.
? Collect, analyze, and document behavioral data to support treatment planning and clinical decision-making.
? Maintain accurate Medicaid-compliant documentation and uphold HIPAA confidentiality standards.
? Coordinate scheduling, session documentation, and communication between families, supervisors, and multidisciplinary teams.
? Collaborate closely with BCBAs, caregivers, teachers, and clinical staff to support client progress and continuity of care.
? Support operational efficiency through strong organization, time management, and administrative follow-through.
? Assist with onboarding support and guidance for new staff members and team collaboration initiatives.
? Demonstrate cultural sensitivity and adaptability while working with families from diverse backgrounds.
? Demonstrate strong crisis-management, leadership, multitasking, and customer service abilities in fast-paced environments.
ESOL Teacher
Monte Horeb Bilingual School & Instituto Pedi?trico Infantil
January 2010 ? October 2015
? Designed and delivered educational instruction for students from 1st through 9th grade levels.
? Developed curriculum plans, assessments, exams, and progress evaluations aligned with educational standards.
? Managed classroom operations, lesson scheduling, student records, and academic documentation.
? Taught English language subjects including reading comprehension, writing, literature, vocabulary, speaking, listening, and cultural studies.
? Worked with students and families from diverse cultural and socioeconomic backgrounds.
? Demonstrated strong interpersonal, customer service, and communication skills while supporting students and parents.
? Collaborated with educators and school staff to improve academic performance and student engagement.
? Coordinated educational projects, classroom activities, and administrative responsibilities across multiple grade levels.
? Strengthened leadership, communication, and conflict-resolution skills through multicultural educational settings.
? Maintained strong organizational and administrative practices while managing multiple classes and responsibilities.
ADDITIONAL ADMINISTRATIVE & CUSTOMER SERVICE EXPERIENCE
Office Administration Project Coordination Client Relations
? Experience supporting daily office operations, scheduling, documentation management, and team coordination.
? Skilled in organizing workflows, maintaining records, tracking supplies, and supporting operational efficiency.
? Experience coordinating projects, timelines, materials, and communication among multidisciplinary teams.
? Strong customer service background with experience building professional relationships with clients, families, students, and staff.
? Demonstrated ability to resolve concerns professionally while maintaining empathy, confidentiality, and professionalism.
? Strong ability to prioritize tasks, manage multiple responsibilities, and maintain attention to detail in fast-paced environments.
? Proficient in administrative software, reporting systems, and Microsoft Office applications.
? International educational and professional experience supporting effective multicultural communication and collaboration.
Education
? Bachelor?s Degree in Industrial Design
Universidad Aut?noma Metropolitana (UAM) ? Mexico City, Mexico
? HBO Binnenhuisarchitectuur (Interior Architecture)
Nationale Technische Instituut (NTI) ? Leiden, The Netherlands
CERTIFICATIONS AND LICENSES
? Registered Behavior Technician (RBT) ? BACB (Current) and Medicaid Provider ID
? First Aid & CPR Certification ? American Red Cross (Current)
? BLS for Healthcare Providers ? Angel Medic CPR
? TKT Certification (3 Modules) ? Cambridge University, United Kingdom
LEADERSHIP HIGHLIGHTS
? Strong ability to collaborate with multidisciplinary clinical and educational teams.
? Experienced supporting families and caregivers through compassionate communication and behavioral guidance.
? Skilled in maintaining organization, documentation accuracy, scheduling coordination, and operational efficiency.
? Recognized for reliability, adaptability, professionalism, and leadership potential.
? Experienced working with culturally diverse populations and multilingual communication.
? Strong interpersonal and customer service skills with a patient-centered approach.
Languages
? English ? Proficient
? Spanish ? Proficient.
? Dutch - Proficient
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