?JAHIRA
TOWNER
Contact information
********@******.***
**** ****** ****** **** *********, AK 99508
"Integrity is choosing your thoughts and actions based on values rather than personal gain." - Chris Karcher
SKILLS
Correspondence
Liquidity management
Customer Service
Problem-solving
Data-Entry
Adobe, Excel, All Microsoft software,
PowerPoint, etc..
Time management
Fast learner
Basic math
Administrative Skills
Collaboration Skills
Report drafting/managing
Critical Thinking
Adaptability
EXPERIENCE
June 2024 ? August 2024
Intern, Impact-Directed Environmental Accounts (IDEA),
National Fish and Wildlife Foundation, Washington, D.C.
Non-Profit Organization
? Interned with a department that manages funds that arise from environmental law enforcement actions, regulatory
? compliance actions, or permitting proceedings.
? Analyzed and reviewed project proposals to ensure compliance and effectiveness.
? Drafted and finalized project funding agreements.
? Maintained proactive communication with partner agencies and project proponents to ensure successful project
? outcomes.
? Demonstrated strong problem-solving abilities to address project challenges.
? Exceled in organizational skills to manage multiple tasks and deadlines effectively.
? Utilized effective time management skills to prioritize tasks and meet project milestones. I actively participated in
? meetings to discuss project progress, issues, achievements, and necessary revisions.
? Proficiently utilized daily software including Microsoft Office (Word, Teams, Outlook) and Adobe products.
? Managed incoming phone calls and provided administrative support, including coordinating event logistics and assisting
? with event setup.
May 2025 ? August 2025
Intern, Private Wealth Management
Baird Wealth and Management, Anchorage, AK
Financial Services Firm
? Processed and submitted expense reports with accuracy and adherence to company policies.
? Completed mobile and physical check deposits, including printing and mailing checks.
? Managed correspondence with clients and team members.
? Learned how to coordinate wire transfers and ensured compliance with firm protocols.
? Complied and distributed morning reports for financial advisors. (Withdrawals, Deposits, ACATs, more)
? Assisted in preparation for client and team meetings. (meeting reminders, binding paperwork preparation, agendas, etc.)
? Maintained strict confidentiality and followed compliance guidelines in all client interactions.
? Updated client records, including nicknaming accounts, in line with internal systems and guidelines.
? Learned how to facilitate Roth IRA conversions under the guidance of staff.
? Learned how to support event planning for clients and internal functions such as: Creating invitation lists and welcome
emails, managing event budgets, scheduling venues in advanced, coordinated logistics {attendees, payments to hires,
venue purchases/ supplies.}
? Replenished office supplies
? Contact clients to verify or collect financial data/ identifying or transferring them to appropriate team members to solve
their concerns.
September 2025-Current
Universal Teller I
First National Bank Alaska Anchorage, AK
? Customer Engagement: Provide consistent and professional service by identifying customer needs and cross-selling consumer products, services, and digital platforms to strengthen branch relationships.
? Transaction Processing: Accurately handle financial transactions, including deposits, withdrawals, loan payments, wire transfers, and lines of credit advances.
? Operational Accuracy: Maintain and balance a cash drawer and coin supply within defined standards, as well as replenishing and balancing ATMs and Cash Recyclers.
? Knowledge & Compliance: Proactively stay up to date with evolving bank policies, procedures, and federal regulations while strictly applying these protocols to all daily operations and mandatory compliance training.
? Administrative Support: Scan and balance proof work throughout the day according to the Branch Capture Schedule and perform other work-related duties as assigned by management.
? Financial Handling: Cash handling, 10-key calculator operation, and balancing end-of-day transactions.
? Technical Proficiency: Personal computer operation (35 wpm), Microsoft Office, and knowledge of consumer digital banking platforms.
? Communication: Strong interpersonal skills with the ability to exercise discretion and maintain strict customer confidentiality.
? Problem Solving: Ability to calculate figures (discounts, interest) and solve practical problems with limited standardization.
References
Michelle Olson from National Fish and Wildlife Foundation
********.*****@****.***
Keva Waddy from National Fish and Wildlife Foundation
****.*****@****.*** 202-***-****
Lisa Hansen from Baird Wealth and Management
********@*******.*** +1-907-***-****
Kayla Kashevarof from Baird Wealth and management
***********@*******.*** +1-907-***-****
Kari Mckitrick First National Bank Alaska
**********@*********.*** 907-***-****
Scarlet Daniel-Aponte First National Bank Alaska
*******@*********.*** 907-***-****