Administrative and Customer Service Professional
Resume:
Connie Keene
Wichita, KS ****9
**************@*****.***
Professional Summary
Experienced administrative and customer service professional with over 15 years in office operations, call
centers, and healthcare environments. Skilled in data entry, Microsoft Office, multi-line phone systems,
and customer support. Seeking Call Center Representative or Office Clerk/Receptionist roles to leverage
strong organizational and communication skills for efficient office and client service.
Authorized to work in the US for any employer
Work Experience
Stock/Shipping Clerk
Bumper to Bumper •Jobbers Automotive Warehouse-Wichita, KS
January 2025 to June 2025
* Stocked parts and processed orders.
* Loaded and completed orders onto delivery trucks.
* Stocked and shelved all types of automotive parts.
Quality Assurance Specialist-Remote
Berlin-Wheeler Medical Transportation Management-Wichita, KS
October 2022 to November 2024
* Ensured compliance, standards and regulations with company.
* Collaborated in internal training sessions on quality techniques and best practices in non emergency
medical transportation.
* Identified areas for improvement and worked towards corrective action, resulting in reduction of
complaints.
Customer Service Representative (Seasonal)
Walgreens-Wichita, KS
August 2023 to May 2024
* Provided customers with friendly, efficient checkout service.
* Maintained knowledge of products, pricing and promotions.
* Handled any situations that became escalated by remaining calm, and kept control of the situation.
Telephone Interviewer- CSR
NORC at the University of Chicago-Wichita, KS
November 2021 to August 2023
* Recorded survey information on behalf of the CDC regarding adult and child COVID vaccinations and
childhood vaccinations.
* Recorded answers by clients through preceded lists by entering verbatim responses.Medical Records Specialist
HCA Wesley Medical Center-Wichita, KS
March 2010 to October 2015
* Prepared next day surgery charts.
* Answered incoming calls from health care facilities and insurance companies.
* Assisted in processing walk-in request for Release of Information.
Office Assistant/Data Entry Clerk
Bulger, Cadillac and Jeep-Wichita, KS
August 2000 to April 2005
* Tracked expenses and other financial data related to the office budget.
* Managed inventory of office supplies and placed purchased orders, ensuring adequate stock level
maintained at all the time.
* Organized office operations and procedures such as managing scheduled appointments, preparing
reports and maintaining records.
Education
Medical Office Assist (Trade School)
Vatterott College
May 2004 to July 2005
Graduate
Wichita West High School
1982 to 1985
Skills
• Text messaging
• Handling customer inquiries
• HIPAA
• Call center
• Front desk (10+ years)
• Organizational skills (10+ years)
• Time management (10+ years)
• Clerical experience (10+ years)
• Anatomy knowledge
• Customer support
• Multi-line phone systems
• Warehouse experience
• English
• Microsoft Excel (4 years)
• Phone etiquette (10+ years)
• File organization• Microsoft Outlook (10+ years)
• Data entry (10+ years)
• Computer skills (10+ years)
• Windows
• Communication skills
• EMR systems
• Computer operation
• Microsoft Word (10+ years)
• Databases
• Administrative experience (7 years)
• Customer service (10+ years)
• Office experience (10+ years)
• Shipping & receiving
• Operating systems
• Medical terminology
• Patient interaction
• Filing
• Medical records
• Microsoft Office (10+ years)
• Typing (10+ years)
Additional Information
VOLUNTEER
THE American Heart Associated
2005-2012
• Front Office/Data Entry
• I assisted the directors in preparing for special events; Wichita Heart Ball, Heart Walk.
• Answered multi line phone system
• Prepared brochures and any other work that was assigned or helpful
• Front Desk, data entry, excel and filing.
Contact this candidate