Multifaceted IT Tester and Administrative Specialist

Kelli Patton

** ****** ***** ********, ******** *1042 859-***-**** (c) - ***************@*****.***

Summary of Qualifications

•21+ years of experience translating business and IT requirements, writing and executing test scripts to manage the real needs of projects and delivering a high-quality product to end users.

•Strong analytical and technical skills: the ability to learn and adapt quickly to new situations and software

•Effective problem-solving skills: working from concept through analysis, identifying alternatives and thinking outside the box to create unique, efficient solutions

•Key player in numerous administrative system upgrades, system conversion processes and new acquisitions

•Able to communicate effectively with people at all levels from Operations through Management as well as anyone in preschool through Seniors in high school which also includes the disability community.

•Excellent Organizational and Customer Service skills

•Reliable

Professional Experience

Aug. 2025 – present

Boone County Schools – Special Education Paraeducator (MSD room)

Teach and support students: k-5 with writing skills, reading, science & social studies

Support my students in their daily “Specials” with my kindergarten through 5th grade

Support my k-2 students with their weekly data collection

Mentor the students each day to work hard, do their best work and help them believe in themselves

Aug. 2024 – June 2025

Boone County Schools – Kindergarten Paraeducator

Helped the teacher grade our students’ assignments

Graded all homework

Supported our students in their daily “Specials” (Art/P.E./Technology/Music/Spanish) during the teachers’ planning period

Pulled out all worksheets (for all subjects) from the students’ workbooks; to have them ready for when the teacher was ready to use them

Helped our students learn to read, write & do simple math

Helped our students navigate their Chrombook and get used to the touchpad/mouse

Mentored our students each day to work hard and do their best work

Oct. 2023 – June 2023

Boone County Schools – Food Services

•Prepared fresh fruits and vegetables daily; according to the school’s planned menu

•Record the numbers of all food that was prepared/served each day in the schools’ logbook

•Worked at the cash register during breakfast and lunch

•Served students breakfast and lunch

•Thoroughly cleaned the cafeteria after the last class was served lunch each day

•Other duties, as necessary

Our Team’s goal was focusing on providing our students with visually appealing, fresh and nutritious meals, for both breakfast and lunch and in a very clean and sterile environment.

Mar. 2018 – June 2023

MassMutual Ascend;+ formally known as Great American Insurance Group (GAIG)

- Quality Assurance Analyst

Cincinnati, Ohio

•Worked in an Agile / Scrum Methodology environment (2wk sprints)

•Wrote test cases

•Manually executed test cases via integration testing

•Detected defects

•Re-validate defects

Our Dev Team’s goal was focused on improving our internal customers’ experience on our

PEGA applications

Aug. 2016 – Mar. 2018

Great American Insurance Group (GAIG) - Quality Assurance Analyst

Cincinnati, Ohio

•Worked in an Agile / Scrum Methodology environment (2wk sprints)

•Wrote test cases

•Manually executed test cases via integration testing

•Detected defects

•Re-validated defects

Our Dev Team’s goal was focused on improving our external customers’ – Our Agents’ – experience on our Agent website.

Nov. 2014 – Aug. 2016

Great American Insurance Group (previously known as GAFRI) - Associate Technical Analyst

Cincinnati, Ohio

•Provided IT Production Support to our Internal Business partners by working through their Service Requests

•Assist in the maintenance and configuration of multiple applications’ integrity & reliability.

•Create new and maintain existing documentation on procedures.

•Assist in preparing technical requirements for program development, logic, coding & corrections.

May 2002 – Nov. 2014

Great American Financial Resources, Inc (GAFRI)

User Acceptance Tester II

Cincinnati, Ohio

•Prepared test scripts and executed testing for new or enhanced products, system upgrades and system conversions.

•Provided Analysis of LifePro (Admin) system function and outputs.

•Developed and maintained documentation and training material for enhanced products, system upgrades and systems.

•Coordinated/Completed multiple process improvement projects.

•Functioned as a liaison between the testing department and IT support for system and application needs.

•Maintained a detailed knowledge of all of Great American Life Insurance Company (GALIC) annuity products and riders

Technical Skills

•Experience in GAIG’s Workflow & Configuration systems Onbase and Chorus

•Experience in Microsoft SQL Server Management Studio, Excel, Outlook and Word

Certifications

•CPR Certified

•SCM (safe crisis management) Trained

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