Experienced Data Entry and Customer Care Specialist with Process

PEARLY DAWN MOORE

PERSONAL DETAILS

**** ** **** **, ***** Del City

***************@*****.***, 405-***-****

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EDUCATION

Bachelor of Science in Tourism Management 2014 - Present Bulacan State University

EMPLOYMENT

Customer Service Representative Sep 2014 - Feb 2017 Sitel Philippines, Philippines

Handle inbound calls, answering customer inquiries and resolving issues regarding their insurance policies such as Auto/Home and Dental.

Billing Support Specialist Feb 2017 - Aug 2017

Cash Flow Outsourcing Services

Compiling or checking documents and reports about customers cash advance requests. Handle inbound and outbound calls, answering inquiries and resolving issues about their cash advance application.

Data Entry (Trust and Safety Analyst) Sep 2017 - Apr 2024 Accenture Philippines, Philippines

Transaction Processing New Associate performs data entry and research in various systems and tracking tools.

Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems.

Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Detecting trends, implementing process improvements and policy revisions to ensure teams are the best equipped to provide a safe experience on various Digital Marketing Platforms. Update and maintain various systems/tools per standard process documentation which may include: Audit own data entry for accuracy and make required corrections. Conduct data verification.

Respond to various requests for information, as needed. Escalate to supervisor as appropriate.

File, archive and retrieve documents (paper-based and electronic) using filing standards. Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation. Respond to information requests by searching, summarizing research results and compiling in requested format.

Review mobile and gaming apps; rating the quality based on user experience for the following: App This resume is made with Jobseeker.com.

engagement, ease of navigation.

Assist in maintaining internal compliance materials such as manuals, reference material, reports and trackers.

Service Champion May 2025 - Jun 2025

Taco Bell

I am responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized work environment. I also prepare and serve food and beverages and engage with customers. Cashier/Stocker Jun 2025 - Present

Walls Bargain Center, Del City

I handle customer transactions, scan items, and manage payments while also responsible for stocking shelves, rotating products, and maintaining store cleanliness. SKILLS

Working knowledge and experience with computers

and internet

Comprehension, communication skills

Strong attention to detail, ability to prioritize and multitask

Strong critical thinking and decision-making skills Strong coping, emotional resilience, and stress-

management skills

Ability to perform duties objectively, devoid of

inherent biases or personal beliefs, in the best

interest of client policies

Comfortable analyzing information from multiple

streams

Ability to work in a fast-paced deadline driven

environment

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