Total Rewards and Benefits Manager
Resume:
January **** - Present
KISHA SMITH
Teaneck, NJ *7666
917-***-**** • **********@*****.***
SUMMARY
Results-driven HR Benefits Manager with 7+ years of healthcare experience. Expert in full lifecycle benefits management, ERISA, ACA, COBRA, HIPAA, and FMLA compliance, open enrollment, vendor negotiations, and cost control. Proven leader delivering competitive benefits that boost employee satisfaction and retention.
SKILLS
Benefits Administration
Benefits Program Lifecycle
Employee Benefits Design
Open Enrollment
ERISA/ACA /COBRA/ HIPAA/FMLA Compliance
HRIS Systems
Vendor Management
Benefits Enrollment
Benefits Communication
Leave of Absence Administration
WORK EXPERIENCE
HUMAN RESOURCES BENEFITS MANAGER
Care One Remote
Led full lifecycle of benefits programs (medical, dental, vision, retirement, disability, life, wellness, leave) for 1,200+ employees. Negotiated contracts with brokers, carriers, and vendors to optimize benefits and reduce costs.
Developed and communicate benefits policies and updates clearly and professionally to employees.
Ensured 100% compliance with ERISA, ACA, COBRA, HIPAA, and FMLA through regular audits and policy updates.
Collaborate with Finance on benefits budgeting and utilization analysis to August 2021 - December 2023
May 2019 - July 2021
guide strategy.
Managed FMLA, disability, and workers compensation leave programs in a timely manner.
Partnered with HR leadership on total rewards and workforce planning initiatives.
Successfully managed Open Enrollment, achieving 100% accuracy in enrollment.
Optimized HRIS benefits modules for data accuracy and process efficiency.
SENIOR BENEFITS SPECIALIST
Mira Vie Assisted Living Remote
Managed all aspects of benefits, ensuring compliance and timeliness. Negotiated with carriers and vendors to optimize plans and lower expenses.
Handled benefits-related employee relations issues, resulting in a 30% decrease in complaints.
Coordinated benefits and open enrollment for 800+ employees. Successfully trained new HR members on benefits management. BENEFITS COORDINATOR
Spring Grove Rehabilitation & Healthcare Center NJ Supported benefits administration, open enrollment, onboarding, and leave management.
Managed payroll obligations for 1000+ employees, maintaining payroll accuracy of 99%.
Maintained HRIS data accuracy for benefits programs. Assisted in new hire onboarding, which increased assimilation speed by 30%.
Accurately tracked employee sick and vacation days, saving 45 hours per month in payroll corrections.
REMOTE READY PROFILE
Excelled in remote/hybrid benefits management across multiple sites. Strong communicator via email, chat, and virtual platforms with employees and stakeholders.
Proficient in Zoom, Slack, Microsoft Teams, and HRIS systems. Self-motivated professional with superior time management and accountability.
Proven ability to independently handle high-volume workloads with precision and compliance.
TECHNOLOGY & TOOLS
CRM: Proficient in Salesforce and Service Cloud for benefits case management and employee support.
Collaboration Tools: Expert in Slack, Zoom, and Microsoft Teams for cross- functional communication with HR, Finance, vendors, and employees. Productivity Platforms: Advanced in Google Workspace and Microsoft Office Suite for reporting and presentations.
Ticketing Systems: Experienced with Jira, Freshdesk, and ServiceNow for high-volume benefits inquiries and vendor coordination. EDUCATION
Bachelor’s Degree In Criminal Justice
Metropolitan State University - Saint Paul, MN
INSURANCE
New Jersey Health Insurance Course- Completed
XCEL Pre-licensing Exam: June 2026
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